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Chick-fil-A Corporate Support Center · 9 hours ago

Lead Systems Analyst, Digital Transformation & Technology

US-GA-Atlanta

Full-time

Hybrid

Senior Level

5+ years exp

Chick-fil-A Corporate Support Center is seeking a Lead Systems Analyst to help transform their financial processes. In this role, you will act as a partner between the Digital Transformation & Technology department and the Financial Services department, focusing on Corporate Financial Reporting and Corporate Customer Billing to enhance efficiency and effectiveness.

Customer ServiceFood and BeverageHospitalityRestaurantsSnack Food

Responsibilities

For a large system, responsible for defining requirements, identifying technical solutions, execution of technical tasks, creation of documentation (requirements, process maps, test plans, etc.), and communication with functional partners

May make decisions related to vendor management, budgeting, negotiate contracts, and planning

Support and troubleshoot high complexity and/or business impacting issues and assist other team members with lower complexity issues

May also support the work of more junior people on the broader team and communicate with functional partners or vendors related to assigned areas of work

Regularly assist with upgrades, perform backups, identify customizations, and speak into the lifecycle of the systems within area of responsibility

Considered a Subject Matter Expert (SME) and responsible for the definition and execution of an "operational excellence" strategy for one's scope of responsibility

Understand all aspects of system including how they interact with and/or impact other systems or business processes

Define strategy, lifecycle, and design decisions for system

Lead project teams and use system and technical knowledge to implement functionality

Influence the direction of areas of responsibility and consistently make significant contributions and some decisions towards vision, strategy, and design

Influence the enterprise in a specific functional area through specific role experience and deep systems knowledge in a given domain

Own the strategic relationship with the functional and technical partners on systems

Qualification

System implementation experienceLight coding experienceBachelor's degree in MISAnalytical skillsVendor managementCommunication skillsDecision-making skillsTeam collaboration skillsAttention to detail