Service Desk Analyst jobs in United States
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TriCom Technical Services ยท 4 hours ago

Service Desk Analyst

positionKansas City, MO
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

TriCom Technical Services is seeking a Service Desk Analyst to serve as the first point of contact for customers needing technical assistance via phone or email. The role involves responding to customer issues and ensuring their resolution through follow-ups.

Digital MarketingProfessional NetworkingProfessional Services
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Growth OpportunitiesbadNo H1Bnote
Hiring Manager
Jim Erhard
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Responsibilities

Respond to customer issues via phone, email, in-person, and chat
Follow-up with customers to ensure issues are resolved

Qualification

Help Desk experienceTechnical Support experienceO365DependabilityCommon senseLogicalReliability

Required

2+ years Help Desk or Technical Support experience
Experience with O365
Dependability, reliability
Common sense, logical

Benefits

Medical/Dental Benefits
Paid time off
Paid Holidays
401(k) (with immediately-vested company match)

Company

TriCom Technical Services

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TriCom Technical Services is a digital golden age of Information Technology company.
dateFounded in 1994
location
Leawood, Kansas, USA
people-size51-200 employees
web-link
https://tricomts.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Charlie Fossell
Chief Operations Officer/Partner
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Company data provided by crunchbase