Decagon · 2 weeks ago
AI Conversation Designer
United States
Full-time
Remote
Mid, Senior Level
$140K/yr - $260K/yr
4+ years expDecagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences. The AI Conversation Designer will design, build, and optimize human-AI collaboration patterns, ensuring effective interaction between users and AI systems.
Artificial Intelligence (AI)Generative AIMachine LearningSoftware
Responsibilities
Conduct field studies to understand how users interact with AI in their workflows
Prototype new conversational and interaction patterns between humans and AI
Run experiments and analyses to measure effectiveness and reliability
Partner with Engineering and Product teams to translate insights into deployments that matter
Design and optimize enterprise-grade AI conversation experiences that map to real workflows and goals
Conduct research and experimentation to uncover effective patterns of human-AI collaboration
Run fast feedback loops with Engineering and Product to refine model behavior and features
Translate user insights into actionable recommendations for AI deployment and roadmap planning
Serve as a trusted advisor to customers and internal stakeholders on conversational AI design best practices
Qualification
Required
4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)
Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)
Technical fluency to understand and shape AI-driven interaction design
Excellent communication and collaboration skills, able to bridge technical and business contexts
Comfort working in fast-moving, ambiguous environments where you define problems as much as you solve them
Preferred
Degree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experience
Prior experience designing conversational systems, chatbots, or human-AI interaction frameworks
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings
Benefits
Medical, dental, and vision benefits
Take what you need vacation policy
Daily lunches, dinners and snacks in the office to keep you at your best
Company
Decagon
Decagon provides a conversational AI platform for automating customer support across multiple channels.
201-500 employees
H1B Sponsorship
Decagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
Funding
Current Stage
Late StageTotal Funding
$481MKey Investors
Coatue,Index VenturesAccel,Andreessen HorowitzBain Capital Ventures
2026-01-28Series D· $250M
2025-06-23Series C· $131M
2024-10-15Series B· $65M
Leadership Team
Jesse Zhang
CEO / Co-Founder
Ashwin Sreenivas
President / Co-Founder
Recent News
2026-02-03
Company data provided by crunchbase