Conduent · 13 hours ago
Supervisor, Quality Assurance
Plano, TX
Full-time
Onsite
Mid Level
$60K/yr - $63K/yrConduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. The QA Supervisor oversees quality assurance processes within print and mail operations, ensuring compliance with standards and continuous improvement while managing team performance and operational excellence.
ComputerSoftware
Responsibilities
Supervise daily QA activities for print and mail production teams
Manage hiring, training, performance appraisals, and pay reviews for 7-10 employees
Develop and implement Total Quality Management (TQM) programs and process improvement initiatives
Create and maintain quality improvement roadmaps and baseline performance parameters
Coordinate cross-functional efforts to ensure high-quality services that meet customer needs
Educate and coach team members on technical skills, soft skills, and business domain knowledge
Prepare and deliver program communications, training plans, and reward systems
Support transitions, hiring needs, and compliance with company policies and standards
Solve operational problems using technical expertise and established
Provide support to a 24/6 team, including availability for Saturday check-ins and occasional on-site visits to ensure smooth operations
Qualification
Required
Strong technical expertise
Leadership skills
Ability to manage team performance and operational excellence
Supervise daily QA activities for print and mail production teams
Manage hiring, training, performance appraisals, and pay reviews for 7-10 employees
Develop and implement Total Quality Management (TQM) programs and process improvement initiatives
Create and maintain quality improvement roadmaps and baseline performance parameters
Coordinate cross-functional efforts to ensure high-quality services that meet customer needs
Educate and coach team members on technical skills, soft skills, and business domain knowledge
Prepare and deliver program communications, training plans, and reward systems
Support transitions, hiring needs, and compliance with company policies and standards
Solve operational problems using technical expertise and established methods
Provide support to a 24/6 team, including availability for Saturday check-ins and occasional on-site visits to ensure smooth operations
Ability to lead teams, manage performance, and foster a culture of quality
Strong capability to identify issues, evaluate solutions, and implement improvements
Excellent verbal and written communication skills for team coaching and cross-functional collaboration
Strong planning and prioritization skills to manage multiple projects and deadlines
Proficiency in QA software, reporting tools, and MS Office Suite
Benefits
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase