Technical Account Manager - Post Sales jobs in United States
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Escape · 7 hours ago

Technical Account Manager - Post Sales

positionNew York, NY
timeFull-time
remoteHybrid
seniorityMid Level
money$80K/yr - $150K/yr
date3+ years exp

Escape is a fast-growing startup focused on cybersecurity, seeking a Technical Account Manager to be the primary point of contact for customers post-sale. In this role, you will guide customers through deployment, configuration, and integration, ensuring their long-term success with the platform while building trusted relationships that drive renewals and advocacy.

Artificial Intelligence (AI)Cyber SecurityDeveloper APIsEnterprise SoftwareMachine LearningNetwork Security
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H1B Sponsor Likelynote

Responsibilities

Own the post-POC journey - guide deployment, configuration, and integrations to ensure smooth adoption
Adopt Escape deeply - embed the platform across security, engineering, and product teams. Apply Python scripting and automation to optimize workflows and solve challenges
Succeed long-term - build trusted relationships that drive renewals, expansion, and advocacy
Lead post-sales onboarding & rollout: Take over after POCs, guiding customers through production deployment, configuration, and integration, including automation with Python scripting as needed
Own The Long-term Customer Relationship: Be the trusted technical partner for security, engineering, and product teams. Manage renewals and expansions in collaboration with Sales
Drive Adoption & Value Realization: Monitor usage, adoption, and security impact; proactively identify risks, opportunities, and expansion paths
Be The Post-sales Technical Expert: Answer technical questions, troubleshoot issues, coordinate with Engineering on escalations, and ensure smooth production operations
Provide Technical Guidance And Automation Support: Assist customers with integrations, scripting, and automation to help them maximize value from Escape. Troubleshoot issues, best practices and coordinate with Engineering as needed
Feed The Product Loop: Collect structured feedback, identify friction points, and work with Product & Engineering to influence the roadmap

Qualification

PythonTechnical troubleshootingSaaS productsCustomer relationship managementProactive problem-solvingStartup enthusiasmCommunicationTeam collaboration

Required

Proven Professional: You have 3+ years of experience in a deep tech environment. 1-2 years of consulting experience is a plus
Technical Background: You have a strong understanding of software and SaaS products and can troubleshoot and resolve technical issues. Experience in Python required, back-end engineering preferred
Customer-Oriented: Passionate about helping clients succeed, with excellent communication skills and a knack for building strong relationships
Proactive Problem-Solver: Able to quickly identify issues and work through solutions independently or with the support of the engineering team
Team Player: Collaborates well with other teams, including engineering, product, and sales, to deliver the best possible outcomes for clients
Able to travel on-site: You enjoy visiting customers at conferences and their offices, hosting workshops, and running POCs for their team on-site
Excellent written and verbal communication abilities
Startup Enthusiast: You are genuinely excited to join a rapidly growing deep tech startup, eager to make a significant impact, and motivated by the opportunity to shape the future of AI-driven cybersecurity

Company

Escape

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Escape - API discovery and API security platform that leverages generative AI to discover and secure all exposed APIs.
dateFounded in 2020
location
Paris, Ile-de-France, FRA
people-size11-50 employees
web-link
https://escape.tech

H1B Sponsorship

Escape has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)

Funding

Current Stage
Early Stage
Total Funding
$5.96M
Key Investors
IRISY CombinatorFrst
2023-06-05Seed· $3.86M
2023-04-05Pre Seed· $0.5M
2020-09-08Pre Seed· $1.6M

Leadership Team

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Antoine Carossio
Cofounder & CTO
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