Touro College of Dental Medicine ยท 12 hours ago
International Program Coordinator
US-NY-New York
Full-time
Hybrid
Entry, Mid Level
2+ years expTouro College of Dental Medicine is seeking an International Program Coordinator to support financial, customer service, and account management functions related to International Programs student accounts. The role involves ensuring accurate processing of enrollment documents and tuition charges while maintaining communication with students and institutional partners.
Higher Education
Responsibilities
Intake, review, and ensure completeness and accuracy of all enrollment documentation for international program students
Coordinate with Schools Abroad to collect fees, credit information, and any updates needed for accurate student billing
Manually charge tuition and fees based on individual school rates and program structures
Notify the Financial Aid Office of required adjustments and collaborate to ensure accurate financial aid processing
Maintain student accounts, ensuring accuracy and compliance with institutional policies
Responsible for collecting, reviewing, depositing, and accurately posting Touro NY third-party and student paper checks while ensuring compliance with institutional policies and internal controls
Secure tuition payments, administrative fees, and exchange checks as needed
Monitor and manage past-due accounts; generate, track, document, and escalate past-due notices as required
Analyze payment plan reports monthly to identify delinquencies; perform targeted outreach to provide updates and offer solutions
Perform ongoing review of debit reports and conduct structured outreach to students with outstanding balances, providing clear guidance on payment plans, financing options, and required deadlines
Review credit reports, calculate refunds, and process student refunds in accordance with institutional and federal regulations, ensuring strict adherence to mandated timelines
Update the comments form in Banner with all communication with and regarding the student and their account, ensuring complete and accurate documentation
Prepare reports, communications, documentation, and supporting materials for internal departments, audits, and compliance reviews
Identify accounts requiring exceptions, documentation, or supervisory review and escalate appropriately
Mail pre-collection letters to students and parents when required
Serve as a point of contact for international schools, providing clear and professional communication regarding account statuses and policies
Counsel students and families on tuition payment options, account status, payment plans, and financial obligations with professionalism and empathy
Provide high-quality support through phone, text, email, and walk-in inquiries, ensuring accurate and timely responses
Collaborate with the Financial Aid Office to explain aid impacts, disbursement timelines, and account adjustments to students
Qualification
Required
Bachelor's Degree Required. Concentration in accounting, finance, business administration, mathematics, or a related field strongly preferred
Minimum of 2 years of relevant experience
Cultural competency and experience working with members and institutions within the Orthodox Jewish community
Strong verbal and written communication skills with the ability to interact effectively with internal and external stakeholders
Ability to multitask, prioritize work, and manage time efficiently
Strong interpersonal skills and the ability to work with diverse groups across various levels of the institution
Demonstrated ethical decision-making, sound judgment, and discretion when handling confidential or sensitive information
Preferred
Proficiency with student information systems and online learning platforms such as Banner, Microsoft Office, TouchNet, Tableau, and Adobe Connect
Company
Touro College of Dental Medicine
As a member of the Touro College and University System, Touro College of Dental Medicine at NYMC incorporates the hallmarks of Touro - a high quality education with a focus on public health and serving the local community - and is aimed at graduating expertly trained, compassionate dentists, equipped to practice in the 21st century.
51-200 employees
H1B Sponsorship
Touro College of Dental Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (13)
2021 (9)
2020 (5)
Funding
Current Stage
Growth StageCompany data provided by crunchbase