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Rivers Casino Philadelphia · 19 hours ago

Tech I AV On Call

Philadelphia, PA

Full-time

Onsite

Entry Level

1+ years exp

Rivers Casino Philadelphia is seeking a Tech I AV On Call to provide technical support, design, installation, and implementation of audio-visual equipment. The role involves troubleshooting AV issues, maintaining equipment, and ensuring optimal performance for digital experiences at the casino.

Gambling & Casinos

Responsibilities

Identifies and delivers required audio-visual service levels according to company policies and user requirements

Completes AV work requests, project and initiatives

Sets up, configures tests, maintains, monitors, and troubleshoots teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment

Receives and responds to incoming calls, pages, and/or e-mails regarding AV software/hardware problems

Performs on-site analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed

Documents instances of AV equipment failure, repair, installation, and removal

Maintains up-to-date knowledge of AV equipment contracts and supervise contract-based installations

Builds and maintains a spare parts inventory for all AV equipment

Advises on the purchase of new AV equipment and assists with its installation

Handles incoming booking requests for AV equipment and setup

Troubleshoots AV issues using the appropriate testing tools; make repairs as necessary

Tags or labels AV equipment owned by the organization; periodically audits inventories to mitigate risk of damage or theft

Produces, dubs, edits, and copies all AV media, as required

Attends all necessary meetings

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule

Performs all other duties as assigned

Qualification

Digital signage experienceAV hardware troubleshootingCrestron programmingHTML5 programmingMicrosoft Windows proficiencyMac OS proficiencyCustomer service skillsTeamworkCommunication skillsProblem-solving

Required

Must be 18 years of age or older

Bachelor's Degree or experience equivalent to the completion of four (4) years of college coursework in computer science, graphic design, multi-media systems or a closely related field or equivalent work experience

One to three years of work experience with digital signage environments, e.g., Symon, CoolSigns, Scala, Nanolumens, etc., is required

Must be able to demonstrate proficiency in Microsoft Windows and/or Mac OS

Excellent understanding of online and social media trends and technologies, including demonstrated proficiency in audio and video devices (hardware/software/tools) and their output

Previous customer service experience in a high energy, high demand environment, plus ability to communicate effectively with customers and grasp techniques in the ever-changing multimedia arena

Demonstrated ability to work well in a team environment

Ability to learn new skills as required to stay up to date on property equipment and programming functions, i.e. Crestron, Symon, Scala, etc

Must possess excellent communication skills

Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors

Must have the ability to deal effectively and interact well with the customers, vendors and employees

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

Must be resourceful, utilizing all resources that are available to resolve issues

Must demonstrate good judgment

Must be a team player with strong interpersonal skills

Ability to work flexible shifts and days of the week including holidays

Ability to obtain and maintain all necessary licensing

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

Lifting and transporting of moderately heavy objects, such as computers and peripherals of up to 60 lbs

Must be willing and able to travel between training locations

Must be able to stand, walk, and move through all areas of the casino

Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members, and members of the business community in all situations

Ability to work in a noisy and smoke-filled environment