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Air Canada · 16 hours ago

Customer Service Agent - Cargo

Miami, FL

Full-time

Onsite

New Grad, Entry Level

$17.99/hr - $17.99/hr

Air Canada is an iconic Canadian symbol in passenger aviation, seeking a Customer Service Agent in Cargo. The role involves providing customer service for cargo operations, handling inquiries, processing shipments, and ensuring compliance with regulations.

AerospaceTransportationTravel

Responsibilities

Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards

Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required

Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials

Manage cash and documentation in line with company procedures; input and track data using the company’s automated cargo systems

Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency

Ensure adequate supplies are available and communicate procedural updates to staff as needed

In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests

Qualification

Automated cargo systemsLift 70 lbsOperating company vehiclesJudgementDependabilityClear communicationWork under pressure

Required

Must possess a valid driver's license

Must have valid passport to travel for training in Canada

Ability to lift seventy (70) lbs unaided

Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training

Ability to operate Company vehicles and machinery

Ability to stand or sit for extended periods of time

Ability to use tact, good judgement and initiative

Capable of expressing self in a clear and pleasant manner

Ability to work under pressure with a minimum of supervision

Adhere to Air Canada's uniform guide and grooming standards

Ability to meet Air Canada medical standards through a medical examination

Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge

Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas

Demonstrate punctuality and dependability to support overall team success in a fast-paced environment

Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays