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Bon Secours Mercy Health · 3 hours ago

PBX Operator PRN

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Bon Secours Mercy Health is dedicated to improving healthcare quality and safety. They are seeking a PBX Operator PRN to manage call center operations, relay communications, and assist in emergency situations while maintaining patient confidentiality and supporting hospital staff.

Health Care

H1B Sponsor Likely

Responsibilities

Answers incoming calls for Bon Secours Virginia and Answering Services

Identifies and routes caller to most appropriate area with no more than one error per quarter, as observed through random monitoring and customer complaints

Responds to callers’ questions and requests, including patient information and telephone assistance, in a courteous and businesslike fashion

Requires the ability to receive and convey information in a clear and concise manner

Takes complete and accurate messages

Provides emergency assistance (Code Blue, Code Red, Security & Engineering alarms etc.) to hospital personnel and the general public

Properly announces emergencies via pager, phone and intercom announcement as indicated per the individual emergency protocol

Appropriately routes calls to additional resources as indicated

Responds to all codes urgently and maintains an accurate record of all emergency codes

Performs all overhead paging in a pleasant and professional manner

Maintains and updates current on call schedules for the answering service and various hospital departments, using the Amcom On-Call scheduling system

Contacts appropriate on call personnel in a calm, timely and efficient manner

Displays adequate knowledge (through retention and use of resources) of BSV and medical terminology as evidenced by direct observation and random monitoring

Stays abreast of changes, new areas and/or services within BSV

Informs management of required database updates

Promotes teamwork by cooperating and working together with all coworkers, attending daily team huddles and staff meetings

Displays a positive attitude at all times

Maintains the confidentiality of all data, including patient, employee and operations data inside and outside of Bon Secours, based on HIPAA compliance laws and Bon Secours protocols

Demonstrates the knowledge and skills necessary to provide customer service appropriate to all age groups of patients served by Bon Secours Virginia

Reports all equipment trouble to appropriate person and calls equipment vendor when IS Telecommunications equipment is in need of repair

Dispatches Maintenance/Engineering or Security personnel via radio patching to convey messages and/or repairs

Assist Lead Operators in the training of new operators

Supports the mission and values of BSHSI and adheres to all hospital and department policies and procedures

Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned

Qualification

Customer service experienceCritical thinking skillsCommunication skillsMicrosoft OutlookAmcom messaging systemCalm demeanorProfessional appearanceMultitaskingMedical terminology knowledgeTeamwork

Required

Work requires the ability to read, write, type 25 WPM, follow oral and written instructions, and communicate effectively at a high school or GED level; with a minimum of six months of recent customer service experience in a call center environment, medical call center preferred

Work requires the interpersonal skills and a customer service orientation necessary to answer calls, relay messages and communicate effectively with internal and external callers in a tactful and respectful manner. Use a calm, tactful demeanor and appropriate communications during sensitive, emotional and crisis situations. Also requires the ability to appropriately handle angry and/or distressed callers

Work requires strong communications skills, a pleasant friendly voice, and a professional appearance in representing the IS Telecommunications Department to medical staff, patients and the public. Also requires the ability to perform as a team member and work under pressure

Work requires the ability to exercise critical thinking skills and the analytical ability necessary to initiate procedures for emergency situations, such as fire, medical emergencies, disaster drills, and security and maintenance emergencies; as well as the ability to multitask in a fast-paced work environment

Work requires the availability to work all shifts, including in inclement weather, travel between multiple facilities as necessary; therefore requires reliable transportation. Employee will be required to rotate on call after hours and weekends. Individual must work with little or no supervision

Requires computer knowledge and the ability to utilize software applications such as Microsoft Outlook, Microsoft Word and Internet Explorer, and additional software programs as implemented. Also must be able to multitask between various software applications

Benefits

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

Company

Bon Secours Mercy Health

Glassdoor3.7

Bon Secours Mercy Health is a network of hospitals that serves as a catholic healthcare ministry.

Founded in 2018

Cincinnati, Ohio, USA

10001+ employees

https://bsmhealth.org/

H1B Sponsorship

Bon Secours Mercy Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (2)

2023 (12)

2022 (14)

2021 (10)

2020 (3)