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The Spice & Tea Exchange® · 9 hours ago

Instructional Designer

St. Augustine , FL 32086

Full-time

Hybrid

Mid Level

3+ years exp

The Spice & Tea Exchange® is looking for an energetic Instructional Designer to create engaging training resources for franchise owners and their teams. This role involves designing and maintaining scalable training programs, managing the Learning Management System, and collaborating with cross-functional teams to enhance learning solutions.

E-CommerceFood and BeverageInternetTea

Responsibilities

Develop and maintain expertise in The Spice & Tea Exchange® mission, values, products, processes, and franchise operations

Design, build, and maintain scalable, standardized training programs for new store openings and existing franchise owners and teams

Own the creation and lifecycle management of learning assets, including eLearning, virtual learning, job aids, and training presentations

Serve as primary administrator for the Learning Management System (LMS) and Knowledge Base, ensuring accuracy, accessibility, and continuous improvement

Partner with subject matter experts and cross-functional teams to translate business needs into effective learning solutions

Apply instructional design methodologies (ADDIE and AGILE) and leverage AI-enabled tools to accelerate content development, personalization, and continuous improvement

Apply adult learning principles and evaluation frameworks (e.g., Bloom’s Taxonomy, Kirkpatrick Levels) to assess and improve training effectiveness

Identify, track, and communicate training KPIs and performance metrics to support franchise growth and operational consistency

Collaborate with Franchise Enablement and Operations teams to support execution of performance-focused learning initiatives

Design and maintain store-level learning pathways, including Spice UniversiTea curriculum and resources

Develop training content using tools such as Microsoft 365, Canva, Articulate 360, Kahoot, and LMS platforms

Support the design, launch, and optimization of new learning technologies, systems, and tools

Foster a culture of continuous learning and exceptional guest experience across the franchise system

Qualification

Instructional DesignLearning Management SystemsArticulate 360ELearning DevelopmentAdult Learning PrinciplesMicrosoft 365Communication SkillsProject ManagementCollaborationCreativity

Required

3+ years of experience crafting programs, managing learning goals, and using LMS/eLearning tools

Proven experience as an Instructional Designer in a corporate or retail learning environment

Portfolio of instructional design work (eLearning modules, microlearning, job aids, videos, or learning campaigns)

High fluency in Articulate 360 (Storyline & Rise) with demonstrated experience building interactive, performance-based eLearning

Experience leveraging AI-enabled tools to enhance learning design, efficiency, and scalability

Experience creating microlearning assets for just-in-time learning

Experience developing training videos, including scripting, storyboarding, and basic editing

Experience incorporating gamification strategies to drive engagement and retention

Strong experience with Learning Management Systems, including content navigation, organization, and administration

Advanced proficiency in Microsoft 365 and Canva

Ability to apply instructional design methodologies (ADDIE and Agile) and adult learning principles (e.g., Bloom's Taxonomy, Kirkpatrick Levels.)

Strong written and verbal communication skills with high emotional intelligence

Ability to manage multiple priorities and thrive in a fast-paced, evolving environment

Ability to manage timelines, collaborate with Subject Matter Experts (SMEs), and meet tight deadlines

Confidence in supporting live, virtual, or hybrid learning environments

Preferred

Bachelor's degree in Instructional Design, Learning & Development, Organizational/Behavioral Psychology, Communications, or a related field

Experience designing training for retail or franchise environments (store operations, frontline teams, multi-location businesses)

Experience supporting or administering a Knowledge Base in addition to an LMS

Familiarity with franchise or multi-unit business models

Benefits

Remote Work.

Opportunity to travel to major tourist destinations including historical and gentrified downtown locations.

Medical, dental, vision and other ancillary benefits.

401k plan + company match.

Flexible spending account (FSA) for medical and/or dependent care.

100% Company paid Basic Life and AD&D insurance.

Paid time off (PTO) during first year, following 90 days of employment.

7 Paid Holidays.

Employee product discounts.

Biannual “Create & Share”, free product gifts.

Annual “Holiday Bucks” with access to select personalized gifts for yourself or loved ones over the Holidays.

Company

The Spice & Tea Exchange®

The Spice & Tea Exchange® Mission: “Creating & sharing the experience of a more flavorful life.” The Spice & Tea Exchange® was founded in 2008 by a group of talented individuals with a passion for life and food.

Founded in 2008

Palm Harbor, Florida, USA

51-200 employees