Genuin · 1 day ago
Technical Account Executive
New York, NY
Full-time
Hybrid
Mid, Senior Level
4+ years expGenuin is building the Community Media Network, a platform that helps brands embed AI-powered video experiences into their apps. The Technical Account Executive will manage the post-sale technical relationship for key customers, ensuring successful integrations and ongoing performance.
CommunitiesiOSMobileSocial NetworkSoftwareVideo
Hiring Manager
Bhargav Patel
Responsibilities
Own the technical customer relationship for a portfolio of strategic accounts (NYC-based and global)
Lead onboarding and ongoing success for SDK implementations across Web and/or Mobile (iOS/Android/React Native)
Act as the customer’s technical advocate: translate requirements into product feedback, prioritize issues, and drive resolution
Manage the post-launch lifecycle: upgrades, new feature rollouts, configuration changes, A/B tests, and optimization plans
Troubleshoot integration and runtime issues (events, auth, tracking, UI rendering, performance, crash/repro, network/API errors)
Ensure customers are instrumented correctly: events, analytics, attribution signals, and QA validation
Partner with internal teams to deliver business outcomes: engagement lift, time spent, conversion, and monetization impact
Create and maintain customer-facing assets: runbooks, integration notes, release impact summaries, and best practices
Run technical governance: weekly check-ins, launch readiness reviews, incident follow-ups, and quarterly technical reviews
Qualification
Required
4–8+ years in Technical Account Management, Solutions Engineering, Implementation, or Customer Engineering at a SaaS/SDK/platform company
Strong technical fluency: you can read code, debug integrations, and speak confidently with engineers
Experience supporting one or more of: Web: JavaScript/TypeScript, React, Next.js, browser performance, tags/SDKs
Mobile: iOS (Swift), Android (Kotlin), React Native, mobile app lifecycle + release processes
Comfort with APIs, auth concepts, event schemas, logging, and analytics pipelines
Excellent customer communication: clear, calm, structured updates—especially during escalations
Highly organized: you can manage multiple accounts, priorities, and timelines without dropping details
NYC-based and comfortable being on-site with customers when needed
Preferred
Experience in AdTech / MediaTech / VideoTech (tracking, attribution, ad measurement, streaming/video UX)
Familiarity with experimentation frameworks, feature flags, or feed/personalization concepts
Prior work with retail media, commerce, marketplaces, or content/community platforms
Experience working across time zones with distributed engineering teams
Benefits
Competitive base + bonus + meaningful equity (NYC market aligned, based on experience).
Company
Genuin
Embeddable Generative Video Experience Infrastructure
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$4M2021-01-15Pre Seed· $4M
Leadership Team
Bhargav Patel
Founder and CEO
Chidansh Bhatt
Chief AI Officer
Recent News
2025-08-21
Company data provided by crunchbase