Le Bleu Enterprises · 10 hours ago
Customer Service Manager
Greensboro, NC
Full-time
Onsite
Senior Level
5+ years expLe Bleu Enterprises is the industry leader in home and office delivery services, and they are seeking an experienced Customer Service Manager to lead their growing customer service team. The role involves managing a team, overseeing operations, handling escalated inquiries, and improving customer satisfaction.
Food Production
Responsibilities
Manage, coach, and support a team of 8–12 customer service representatives in a fast-paced environment
Oversee day-to-day operations of the customer service department, ensuring timely and professional responses to customers
Handle escalated customer inquiries and resolve issues efficiently and effectively
Monitor performance metrics, quality standards, and service levels to ensure team goals are achieved
Assist with onboarding, training, and continuous development of team members
Maintain accurate records of customer interactions, feedback, and resolutions
Collaborate with other departments to improve processes and enhance customer experience
Recommend products and services to customers based on their needs
Identify opportunities for improving customer satisfaction and operational efficiency
Qualification
Required
5+ years of experience in a customer service role
2+ years of experience in a call center
2+ years of experience in a leadership, supervisory, or team lead position in a call center
Strong communication and interpersonal skills with a professional, empathetic demeanor
Proficient in Microsoft Office and familiar with database or CRM systems
Proven ability to train, motivate, and hold team members accountable to performance standards
Organized, adaptable, and able to handle multiple priorities with a solutions-focused approach
Benefits
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Vision insurance
Company
Le Bleu Enterprises
Le Bleu Ultra Pure water is the largest and most trusted home and office water delivery organization in the Carolinas.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase