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Allegiant · 16 hours ago

Customer Service/Ground Operations Agent

Santa Maria, CA

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

Allegiant is a national air carrier seeking a Customer Service/Ground Operations Agent. The role involves providing customer service, managing ground operations, and ensuring compliance with safety and security measures.

AerospaceLeisureTransportation

Growth Opportunities

No H1B

Responsibilities

Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats

Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements

Marshal in the planes and push back the aircraft

Handle denied boarding situations, solicit volunteers, re-accommodate customers and provide hotel, meal, and taxi vouchers when appropriate

Assist Customers with special needs, i.e., Customers who need assistance in boarding Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas

Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc

Enforce safety/security measures and monitors safety sensitive zones Ensure FAA

Ensure Allegiant Air and airport regulations are followed

Other duties as assigned

Qualification

Customer ServiceGround OperationsBasic Computer SkillsEnglish ProficiencyPeople OrientedPositive AttitudeTime Management

Required

Combination of Education and Experience will be considered

Must be authorized to work in the US as defined by the Immigration Act of 1986

Must pass a Criminal Background Check

High School Diploma/GED

GED Equivalent

Minimum one (1) year Customer Service experience of the equivalent in related training and/or experience; Airline industry preferred

Valid/Unexpired Driver's License

Must be at least 18 years of age and possess a valid driver's license

Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers