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Kelly Science, Engineering, Technology & Telecom · 5 hours ago

Desktop Support Specialist

Houston, TX

Contract

Onsite

Mid Level

$40/hr - $50/hr

3+ years exp

Kelly Science, Engineering, Technology & Telecom is seeking a Help Desk Support: II. The role involves providing first level IT support for end-users and troubleshooting various technical issues.

Staffing & Recruiting

Hiring Manager

Soma Patanaik

Responsibilities

Provides first level IT support for all end-users via telephone, email or chat

Troubleshoots and resolves hardware, software and voice/data communication systems issues

Escalates calls when appropriate

Writes concise, informative service tickets

Follows up on all tickets in a timely manner and pursues issues through to resolution

Qualification

AzureO365Ticketing systemsTechnical support documentationOperating systemsTroubleshootingCommunication skills

Required

3 to 5 years of relevant experience

Requires experience using ticketing systems and writing technical support reports and documentation

Must possess broad knowledge and proficiency with popular operating systems, Azure, InTune, O365, application software, desktop and laptop computers, printers and networks