OVERJET · 5 hours ago
Senior Support Engineer
SLC Metro Area
Full-time
Hybrid
Mid, Senior Level
3+ years expOverjet is the world-leader in dental AI, seeking a Senior Support Engineer to enhance customer relations and provide support to dental practice customers. The role involves troubleshooting issues, managing support inquiries, and collaborating with various teams to ensure optimal software use for clients.
Artificial Intelligence (AI)DentalElectronic Health Record (EHR)Health DiagnosticsSoftware
Responsibilities
Demonstrate a proactive, responsive, and solution-based approach to enhance customer relations via support tickets, calls, and emails
Responsible for interpreting and resolving user questions concerning system use, and user behavior within clinics
Exercise independent judgment to determine the root cause of the issue and find a resolution
Manage resolution process including escalations of possible bugs to Practice Engineering Team
Resolution of various issues that are deemed not necessary for escalation to the Practice Engineering Team
Assist Practice Customer Success teams in completing customer tasks such as system configurations and user management
Identify and implement opportunities for increased operational efficiencies with clinic onboarding & support procedures to enhance client service delivery
Qualification
Required
BS/BA in Computer Science or a related field
3+ years of experience in a customer-facing technical position is required (ideally for a SaaS company)
You have a passion for providing excellent customer service. Delighting customers comes naturally to you
Strong ability to evaluate, troubleshoot, and follow-up on customer issues
Strong written and verbal communication skills in English; including the ability to explain, present, and document complex technical processes and issues
Strong understanding of Google applications, query tools, and database systems
Familiarity with Python, Cloud Platforms (Google Cloud Platform, Azure, AWS etc.), and basic networking / IT knowledge
Benefits
Competitive Compensation and Equity
401k plans with a matching program
Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
Life and AD+D Insurance
8 weeks Paid Parental Leave
Optional HSA with Employer contribution
Flexible Time Off and company paid holidays
Annual Learning and Development Stipend
Work from Home Stipend
Company
OVERJET
Overjet is a software development company that offers an AI platform for dentistry with precision and educates patients.
51-200 employees
H1B Sponsorship
OVERJET has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (14)
2022 (12)
2021 (6)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$155.91MKey Investors
March CapitalCrosslink Capital
2025-12-08Series Unknown· $25.36M
2024-03-05Series C· $53.2M
2021-12-20Series B· $42.5M
Leadership Team
Wardah Inam
Founder & CEO
Alexander Jelicich
Co-Founder
Recent News
2025-10-06
News Archives - Times Kuwait
2025-09-13
Company data provided by crunchbase