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CoderPad · 5 hours ago

Senior Customer Success Manager

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $110K/yr

5+ years exp

CoderPad is on a mission to create a more inclusive and strong tech community by improving the technical interviewing experience. They are seeking a Senior Customer Success Manager who will own a portfolio of mid-market accounts and ensure customers achieve measurable business outcomes through proactive engagement and relationship management.

Information TechnologyInternetSoftware

No H1B

Responsibilities

Manage a book of :40–50 mid-market customers, focusing on retention, adoption, satisfaction, and strategic health

Lead onboarding plans to ensure customers realize rapid time-to-value with strong adoption trajectories

Use data and qualitative signals to proactively identify at-risk accounts and recommend corrective actions

Develop and execute customer success plans that align with each customer’s business goals

Drive renewal conversations and mitigation strategies, partnering closely with Sales where appropriate

Identify expansion opportunities and influence them through value messaging and coordinated actions with Strategic Account Executives

Conduct periodic business reviews to showcase value delivery and deepen relationships

Serve as the voice of the customer internally to drive product improvements and operational refinements

Partner with Product, Support, Marketing, and other teams to ensure a cohesive customer experience

Qualification

Customer Success ManagementStrategic Relationship ManagementAnalytical ThinkingCross-Functional CollaborationRecruiting Industry ExperienceProblem SolvingInitiative

Required

5+ years of experience as a Customer Success Manager in a fast-paced company. Ideally, focused on mid-market and having goals that are both renewal and expansion focused

Experience with strategic relationship management. Building deep, long-term relationships with customer stakeholders

The ability to problem solve and take initiative. You anticipate challenges and drive toward solutions collaboratively

Analytical Thinking: you interpret customer and usage data to guide proactive actions within your accounts

Experience with cross-functional collaboration: partnering with sales, product, support, and other internal teams to drive results for your accounts

The required timezone for this role is CST OR EST