OpenAI · 14 hours ago
Head of Professional Services
San Francisco, CA
Full-time
Onsite
Director/Executive
$450K/yr - $550K/yr
15+ years expOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a senior executive to build, scale, and lead their global Professional Services organization, responsible for architecting their approach to customer engagement and enterprise-grade deployment of AI solutions. The role combines strategic leadership with technical depth, focusing on building delivery excellence and fostering relationships with senior customer leaders.
Agentic AIArtificial Intelligence (AI)Foundational AIGenerative AIMachine LearningNatural Language ProcessingSaaS
Responsibilities
Build and scale a world-class global services organization
Define and own OpenAI’s global Professional Services strategy, including deployment motions, engagement models, partner-led delivery, and international scaling
Cultivate deep, trusted relationships with C-suite and senior customer leaders (e.g., CIO/CTO/CISO and business executives) and serve as an executive sponsor for OpenAI’s most complex, high impact implementations
Lead full-cycle delivery
Partner closely with Product and Engineering to shape OpenAI’s enterprise readiness and deployment roadmap, ensuring delivery learnings inform product capabilities while aligning with safety and mission principles
Establish engagement model and delivery frameworks for complex AI programs
Develop compelling narratives, executive readouts, and enablement that guide customers through responsible adoption, change management, and operating model design for AI at scale
Build scalable systems, methodologies, playbooks, and measurement frameworks to ensure predictable delivery performance (e.g., time-to-value, quality, utilization, and services margin)
Recruit, develop, and lead a high-performing global team of services leaders; set a high-bar culture of customer impact, rigor, and operational excellence
Qualification
Required
15+ years of senior leadership experience in Professional Services, enterprise delivery, consulting, or customer transformation at scaled technology companies
Experience guiding organization wide enterprise transformation (not just selling products)
Track record of engaging directly with CIO/CTO/CISO and C suite stakeholders to deliver complex, multi workstream, high stakes enterprise programs with measurable outcomes
Deeply fluent in enterprise delivery realities; security and privacy requirements, data governance, integration patterns, procurement, and change management
Strong executive presence and exceptional communication skills, with comfort representing OpenAI with senior customer leaders and at industry forums
Experience building and leading global teams and (ideally) hybrid delivery models that combine direct services and partner ecosystems
Ability to translate ambiguous, first of its kind AI capabilities into clear deployment plans, customer operating models, and repeatable value propositions
Operate with high horsepower, strategic clarity, strong judgment, and the ability to ruthlessly prioritize in a fast-changing environment
Care deeply about deploying AI in ways that advance safe, human-centered outcomes and earn long-term customer trust
Company
OpenAI
OpenAI is an AI research and deployment company that develops advanced AI models, including ChatGPT. It is a sub-organization of OpenAI Foundation.
201-500 employees
H1B Sponsorship
OpenAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (18)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageTotal Funding
$79BKey Investors
The Walt Disney CompanySoftBankThrive Capital
2025-12-11Corporate Round· $1B
2025-10-02Secondary Market· $6.6B
2025-03-31Series Unknown· $40B
Leadership Team
Sam Altman
CEO & Co-Founder
Greg Brockman
President, Chairman, & Co-Founder
Recent News
The Express Tribune
2026-01-16
Company data provided by crunchbase