Johnstone Supply - The Ware Group · 19 hours ago
Customer Support Representative
Jacksonville Southside, Jacksonville, FL, US
Full-time
Onsite
Entry Level
1+ years expJohnstone Supply - The Ware Group is North America’s leading wholesale distributor of HVACR equipment, parts, and supplies. The Customer Support Representative is responsible for delivering prompt, professional, and courteous service to customers, supporting all aspects of the customer experience including sales support, technical product research, and order processing.
Wholesale
Responsibilities
Greet customers on the telephone in a prompt, professional and helpful manner
Provide prompt, courteous service by listening to the customer’s needs and requests and respond accordingly
Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s)
Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOP’s
Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, research products/services and answering general information questions
Calculate refrigeration load requirements for quotes and bids for refrigeration equipment
Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale
Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed
Assist Account Managers with Key Customer’s needs, bids, or quotes as requested
Maintain a neat, clean and professional personal appearance
Attend training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service
Time permitting – promote monthly flyers and special promotions by calling customers to make them aware of these promotions in order to enhance counter sales
Alert immediate supervisor when showroom sales are observed to be brisk so that additional staff can be added to counter to avert long waiting times for customers
Perform other duties as requested in order to maintain our high level of customer service through timely and effective teamwork
Qualification
Required
High School or general education degree (G.E.D.)
Good knowledge of personal computers
1 – 2 years of previous retail / wholesale or customer service experience desired
Ability to read, write, and communicate effectively in English is required
Preferred
Bilingual in Spanish is preferred
Benefits
Health and wellness benefits including customizable plans for medical, dental, vision coverage, and options for alternative care.
Company
Johnstone Supply - The Ware Group
Johnstone Supply - JAXS Region's mission to be the leading regional wholesaler by providing excellent marketing and distribution services to the licensed HVAC/R contractor and supplier that is committed to the HVAC/R supply chain.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase