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Outerknown · 20 hours ago

eCommerce Operations & Project Manager

Carlsbad, CA, US

Full-time

Hybrid

Mid Level

$90K/yr - $110K/yr

3+ years exp

Outerknown is a brand focused on sustainable fashion, and they are seeking an eCommerce Operations & Project Manager to oversee the operational backbone and evolution of their digital ecosystem. The role involves managing day-to-day site operations, vendor relationships, and project management to enhance performance and customer experience.

ApparelFashion

Responsibilities

Oversee global daily operations of owned websites ensuring site functionality, accuracy, and an elevated customer experience

Manage all operational aspects of the e-commerce site, including product launches, inventory accuracy, site QA, regional content and order flow

Serve as the main liaison between e-commerce, fulfillment, customer experience, and logistics teams to ensure timely and accurate order delivery (3PL/SFS/BOPIS efficiencies and SLA compliance)

Monitor daily site health, identifying and resolving operational issues, bugs, and fulfillment bottlenecks

Own and optimize e-commerce workflows and documentation — ensuring consistent, scalable processes across teams

Lead the optimization of backend processes and systems to minimize P&L impact from returns & exchanges, fulfillment, fraudulent payments, cancelations et al

Plan and oversee execution of all key GTM calendar events

Manage and optimize relationships with third-party vendors, agencies, and platform partners

Evaluate, onboard, and oversee external partners to maximize ROI, efficiency, and brand alignment

Maintain and improve integrations between core systems

Lead the project management and execution of the digital capability roadmap, ensuring milestones and deliverables are met on time and within scope

Partner cross-functionally with Development, Marketing, CX, and Merchandising to prioritize, document, and launch new digital initiatives

Translate business objectives into actionable project plans with clear timelines, ownership, and success metrics

Identify gaps and opportunities in the e-commerce tech stack to continuously improve site performance and scalability

Own and optimize key brand programs including our Pro-Form and Pre-Owned Resell initiatives

Manage program setup, daily operations, vendor relationships, and continuous improvement strategies

Develop and implement enhancements that support business goals and customer satisfaction

Build and manage the annual and seasonal e-commerce promotional calendar, aligning with marketing and merchandising priorities

Coordinate campaign execution and site readiness, including discount setup, QA, and reporting

Partner with Finance and Marketing to forecast and analyze sales performance across campaigns and product categories

Develop and maintain dashboards to track key metrics (traffic, conversion, AOV, margin etc)

Deliver actionable insights that drive strategic decisions and performance optimization

Support continuous improvement across tools, workflows, and digital processes

Qualification

E-commerce operationsDigital project managementShopifyData analyticsCustomer experienceCommunication skillsAttention to detailProblem solvingCollaboration

Required

3–5 years of experience in e-commerce operations, digital project management, or digital merchandising, ideally in apparel, lifestyle, or consumer brands

Attention to detail

Must have a 'customer first' mentality that understands how site testing affects the customer experience both positively and negatively

Must have thorough understanding of Shopify and third-party apps

Ability to think independently and creatively to problem solve

Proven ability to work smoothly with other departments and ecommerce stakeholders

Excellent communication skills

Understanding of data and analytics such as Shopify reports and Google Analytics

Must have experience working with agencies and contractors