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Rainbird Technologies · 5 hours ago

Associate Customer Service Representative (Seasonal)

Tucson, AZ

Full-time

Onsite

New Grad, Entry Level

Rain Bird Corporation is seeking an Associate Customer Service Representative for a seasonal, entry-level position. This role provides first-line support during peak service demand periods, managing customer communications and service requests while building foundational knowledge of irrigation systems.

Artificial Intelligence (AI)Enterprise SoftwareInformation TechnologySoftware

Responsibilities

Route and escalate incoming phone calls to the appropriate technical teams with proper context and customer information

Monitor and handle email and chat communications with customers to ensure timely and professional responses

Create and maintain detailed service tickets in a customer relationship management system with complete and accurate notes and documentation

Process service plan renewal information and route purchase orders to the appropriate departments

Provide order status updates and shipment tracking information to customers and distributors

Issue software licenses and access codes as requested by customers

Deliver exceptional customer service during all customer interactions

Support peak season service demand efficiently and professionally

Learn irrigation system terminology and product fundamentals

Understand departmental structure and appropriate escalation protocols

Participate in team meetings and continuous learning opportunities

Qualification

Customer service orientationCommunication skillsTechnical aptitudeCRM systems experienceMultitaskingProfessional phone mannersFluency in SpanishAttention to detail

Required

Currently pursuing or have completed an associate or bachelor's degree in a related field (Business, Communications, Agriculture, Engineering, or similar)

Strong customer service orientation and professional communication skills

Excellent verbal and written communication abilities

Proficiency with computer systems and willingness to learn technical software

Ability to multitask and work efficiently in a fast-paced environment during peak seasons

Strong attention to detail and accurate documentation habits

Professional phone manners and email/chat etiquette

Demonstrates dependable attendance and punctuality

Available for seasonal employment periods