Apply on Employer Site

Empire State Realty Trust · 12 hours ago

AV Support Engineer, Empire State Building

New York, NY

Full-time

Hybrid

Entry, Mid Level

$90K/yr - $100K/yr

2+ years exp

Empire State Realty Trust, Inc. is a NYC-focused REIT that owns and operates a portfolio of well-leased assets including the iconic Empire State Building. The AV Support Engineer will provide first-line IT AV support across various systems, ensuring reliable performance for events and meetings.

Real Estate

Responsibilities

Operate, maintain, and troubleshoot AV systems (Crestron, Biamp Tesira, Shure, PTZ cameras, projectors, BrightSign)

Configure and manage Dante audio networking

Provide technical support for events and hybrid meetings (Teams/Zoom)

Support Observatory Exhibit hardware (turnstiles, kiosks, exhibits, ticketing systems)

Deliver executive-level support for high-visibility events

Collaborate with IT/network teams on connectivity and cybersecurity

Manage tickets in Salesforce and AV projects in Monday.com

Assist with Windows 11 patching, imaging, and content updates

Document configurations, SOPs, and maintenance schedules

Explore emerging technologies (including AI) to improve workflows

Provide on-site and remote AV technology support for the Empire State Building Observatory along with other systems in the ESRT portfolio

Support and maintain the ESBO hardware including turnstiles, kiosks, exhibits, and ticket booths

Perform daily AV system monitoring, verifying the integrity and availability of all hardware, server, and systems

Provide technical assistance to support a wide range of ESBO events (i.e.; movie night, lighting ceremonies)

When required, assist with supporting and preparing conference rooms/town halls and additional areas to deliver Audio Visual services

Assist in preventative maintenance schedules of kiosk, turnstiles, and ticket printers

Identify, troubleshoot, and resolve various technical problems and ensure service levels agreement (SLA) are upheld

When required, provide helpdesk support for ESBO, ESRT, and building staff, including the Property Management Office, Building Engineers, Maintenance Staff, Security Staff, and Front desk

Ensure cybersecurity practices are incorporated into all IT and AV related work

Provide timely responses to support requests via phone, email or in person

Follow departmental change management processes and protocols

Provide executive level support to ESBO and ESRT senior leadership

Provide support for key office automation software (i.e., Office 365, Team, SharePoint, Adobe)

Provide timely updates to end-users and management regarding the status of reported problems/projects

Review helpdesk tickets and escalate as necessary based on established guidelines and procedures

Deployment of software updates, upgrades, and hot fixes, including the imaging of new devices, as required

Assist with the planning and deployment of new and upgraded hardware and software products

Assist other branches of Information Technology with projects and tasks

Carry out other duties assigned or requested by management

Maintain operation, configuration, documentation of all IT related issues

Maintain PCI and SOX compliance for the Observatory

Qualification

AV systems troubleshootingDante audio networkingCrestron control systemsQ-SYS designControlVideo conferencing supportDigital signage managementAudio DSP configurationNetworking for AV systemsCustomer serviceCommunication skillsOrganizational skillsProblem-solving

Required

Strong understanding of AV and IT systems, PC hardware, OS, and networking

Strong technical aptitude and troubleshooting skills

Outstanding communication and customer service

Ability to manage stressful situations in a calm, courteous, and efficient manner

Ability to make quick, clear decisions with minimal supervision

Ability to meet deadlines and strong attention to detail

Excellent interpersonal, oral, and written communication skills

Detail-oriented with strong organizational skills

Bachelor's degree in computer science, Engineering, or related field preferred

2-5 years experience in IT/AV support, experience with exhibit support for museums or theme parks is highly preferred

Prolonged periods of sitting at a desk and working on a computer

Ability to work at heights using ladders

Ability to move between offices

Must be able to lift up to 50 pounds at times

Flexible schedule, including ability to work nights, weekends, and holidays

Control Systems: Crestron control systems (required)

Audio DSP & Control: Q-SYS design, configuration, and control (required); Biamp Tesira DSP configuration (required)

Audio Systems & Mixing: XLR-based audio systems, signal flow, and troubleshooting (required)

Microphones & RF Systems: Shure wireless microphone systems setup and coordination (required)

Networking & AV-over-IP: Dante audio networking setup and troubleshooting (required); Basic IP networking for AV systems (required)

Video Conferencing: Teams & Zoom support (required)

Digital Signage: BrightSign player setup and content publishing (required)

Exhibit & Experiential Support: Exhibit fabrication maintenance and support, including AV integration during build and install (required)

Preferred

Programming & DM NVX distribution (preferred)

Medialon show control systems (preferred); Barco Overture automation & scheduling (preferred)

Scripting & advanced integration (preferred); certification (preferred)

Audio board mixing for live, installed, and hybrid environments (preferred)

Wireless Workbench monitoring and optimization (preferred)

Level 3 certification (preferred); VLANs, QoS, and managed switch configuration (preferred)

Theatrical and architectural lighting systems integration (preferred); ETC lighting control platforms (Eos family) (preferred)

Room design standards (preferred)

BrightSign Network (BSN) administration (preferred)

Medialon-based multi-system show control integration (preferred); Barco Overture automation for synchronized AV, lighting, and media playback (preferred)

Coordination with fabricators, designers, and installers for permanent and temporary exhibits (preferred)

Certifications a plus: A+, Network+, Security+, CTS, Dante, Crestron, Biamp, QSYS