Customer.io · 1 week ago
Corporate Counsel - EMEA
United States
Full-time
Remote
Senior Level
$190K/yr - $190K/yr
5+ years expCustomer.io is a platform that helps businesses send automated communications using real-time behavioral data. They are seeking a Senior Corporate Counsel to support their operations in EMEA, focusing on commercial transactions and privacy advisory while collaborating with various teams to streamline legal processes.
Digital MediaProduct SearchSaaSSoftware
Responsibilities
Lead drafting and negotiation of SaaS agreements, including MSAs, order forms, SOWs, renewals, and amendments for EMEA customers
Own and evolve key deal components such as DPAs, security terms, SLAs, liability frameworks, and contract playbooks
Partner closely with Sales and Deal Desk to improve contract cycle times, reduce friction, and unblock deals
Support occasional vendor or procurement reviews when needed, balanced against sales-side priorities
Provide practical, business-oriented guidance on GDPR, UK GDPR, and related privacy topics as Customer.io expands across EMEA
Draft, review, and negotiate DPAs, SCCs, and privacy-related terms in customer contracts
Partner with Security and Product on privacy-by-design reviews, DPIA-style assessments, and process improvements
Support privacy-related customer inquiries, audits, questionnaires, and incident response when required
Build and maintain templates, clause libraries, fallback positions, and internal guidance so teams can move faster with consistency
Advise on cross-functional initiatives impacting EMEA operations, including GTM programs, new product features, and partner models
Improve legal workflows, intake, and knowledge management within your scope
Contribute to a Legal culture that is responsive, pragmatic, and trusted by the business
Qualification
Required
5+ years post-JD experience, including meaningful SaaS commercial contracting experience (sales-side required)
Strong experience with European privacy frameworks, including GDPR / UK GDPR and how privacy issues show up in product and contracts
Experience supporting EMEA-facing teams, with comfort working across time zones and cultures
Excellent drafting and negotiation skills, with the ability to explain risk in plain language
Highly organized and responsive, able to manage multiple workstreams without losing clarity
J.D. from a U.S. law school and active bar admission in at least one U.S. jurisdiction
Must be based in a European time zone (required)
Strong preference for Ireland or the UK; other European locations considered case by case
Strong fluency in English required
Preferred
Prior experience supporting EMEA sales teams at a SaaS or cloud company
Hands-on experience with SCCs, TIAs, and international data transfer frameworks
Experience working with or inside European companies
Privacy credential (e.g., CIPP/E) or equivalent depth through practice
Comfort building playbooks, training, and scalable contracting workflows
Prior in-house experience at a technology company
Benefits
100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
16 weeks paid parental leave
Unlimited PTO
Stipends for remote work and wellness
A professional development budget
Company
Customer.io
Customer.io enables users to send newsletters to selected segments of customers using their website data.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$9.8MKey Investors
Spectrum EquityOregon Venture Fund
2022-03-08Series A
2021-06-24Equity Crowdfunding· $5M
2017-03-24Seed· $2.9M
Leadership Team
Colin Nederkoorn
Founder & CEO
John Allison
CoFounder, Board Member, CTO Emeritus
Recent News
2025-11-05
SearchEngineLand
2025-11-02
2025-04-10
Company data provided by crunchbase