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AAA Auto Club Enterprises · 22 hours ago

Claims Casualty Team Manager

Costa Mesa, CA

Full-time

Onsite

Mid, Senior Level

$93K/yr - $124K/yr

4+ years exp

AAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, seeking a Claims Casualty Team Manager to oversee and direct claims activities within the unit. The role involves leadership, coaching, and ensuring compliance with regulatory requirements while also managing employee recruitment and development.

Insurance

Responsibilities

Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints)

Coach and counsel employees on performance in a responsive and timely manner

Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs

Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan

Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations

Maintain knowledge of current industry developments and best practices

Participate in committees and projects that will support the organization's goals and objectives

Qualification

Automotive Claims handlingChange managementLeadershipSupervisory experienceChartered Property Casualty UnderwriterCoaching skillsOrganizational skillsCommunication skillsInterpersonal skills