FMA Alliance, Ltd. · 2 days ago
Customer Service Representative Mortgage (Houston Location)
Houston, TX
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrFMA Alliance, Ltd is a company that specializes in customer service within the mortgage sector. They are seeking a Customer Service Representative to handle customer calls regarding mortgage loan accounts and provide support for billing issues and product problems while adhering to compliance guidelines.
Finance
Responsibilities
Update consumers account information during and after each call
Identify payment options; setup payment arrangements as appropriate
Must have good customer service skills and ability to work in a team environment
Required to maintain their daily and monthly service level expectations
Initiate effective outbound calls and receive inbound calls
Produce and arrange payment solutions for customers
Provide account updates to management as appropriate
Ensure client/company quality standards are met
Work assigned group of accounts
Assure the best interests of the company are maintained
Provide management with information on any suspected work or personnel problems
Continued training in UDAAP and compliance policies
Other duties as required and fulfilling other duties as assigned
Qualification
Required
High school Diploma or equivalent
Have full range of motion in wrists, fingers, and thumbs
Be able to sit at a desk for extended periods of time
Have normal or corrected vision to read computer screens and printouts
Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
Perform basic math functions including addition, subtraction, multiplication and fractions
Strong oral and interpersonal communication skills
Meet client guidelines and have clear understanding of client policies
Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws
Must have good customer service skills and ability to work in a team environment
Required to maintain their daily and monthly service level expectations
Initiate effective outbound calls and receive inbound calls
Produce and arrange payment solutions for customers
Provide account updates to management as appropriate
Ensure client/company quality standards are met
Work assigned group of accounts
Assure the best interests of the company are maintained
Provide management with information on any suspected work or personnel problems
Continued training in UDAAP and compliance policies
Maintain professional, courteous treatment of clients, coworkers, and consumers
Demonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company image
Meet FMA's Standards for attendance and promptness
Demonstrate problem solving ability
Excellent computer skills
Working knowledge of billing practices and techniques
Excellent verbal and written communications skills
Ability to handle problems
A strong sense of teamwork and cooperation with management and coworkers
Must be able to pass background check and drug screen as permitted by law
Preferred
Previous customer service billing experience a plus
Basic Microsoft office applications
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
FMA Alliance, Ltd.
Founded in July 1983, FMA Alliance, Ltd is one of the nation’s most successful Accounts Receivable Management (ARM) companies.
Founded in 1983
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jeff Spiegelhauer
Chairman, CEO
Company data provided by crunchbase