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Wayfinder Family Services · 10 hours ago

Systems Administrator Microsoft O365

LA Metro Area

Full-time

Onsite

Mid, Senior Level

6+ years exp

Wayfinder Family Services is dedicated to supporting vulnerable populations in the state. They are seeking a Microsoft O365 Systems Administrator to assist with the migration and implementation of the Microsoft 365 platform, focusing on administration, support, and maintenance.

Facilities Support ServicesNon ProfitRehabilitationSocial ImpactUnderserved Children

Responsibilities

Ensuring the operational health of the Microsoft 365 environment including security, availability, maintenance, performance, interoperability and reliability

Maintenance of SharePoint sites and sub sites, lists, libraries, and content (including pages, workflows, items, permissions and access etc.)

Assist in the administration and support of Microsoft Exchange, Teams, OneDrive, Intune, Entra, infrastructure, mobile access, etc

Troubleshoot Microsoft 365 related issues including connectivity and mobility when alerted by monitoring software or IST staff

Producing dashboard reports and management information, particularly around the consumption of licenses and resources as well as user adoption of the various components

Responsible for handling various escalated helpdesk support tickets, including requests that require hands-on intervention

Other duties as outlined in the position description

Qualification

Microsoft 365 administrationO365 Microsoft Administrator CertificationWindows Server managementHelpdesk services experienceDesktop computing supportServer virtualization technologiesUser training deliverySystems analysisIssue troubleshooting

Required

Associate's degree or certification from an accredited university or program focused on technology support preferred; OR a minimum of six years of related work experience. An equivalent combination of education and experience may be considered

O365 Microsoft Administrator Certification is a plus

Experience in managing more than 20 Windows Servers within the infrastructure

Experience working with helpdesk services, including user support operations, user training material development, user training delivery, systems analysis, and issue troubleshooting and resolution techniques

Experience supporting desktop computing environments, including Microsoft products, Windows, Office 365, Active Directory, and other productivity software

Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtual Server

Proven relevant work experience focused on the implementation and/or use of Microsoft 365 and Collaboration technologies

Valid CA Driver License with a minimum of three (3) years good driving history and must be approved by the agency's insurance carrier to drive agency vehicles