Associate Tech Support Analyst - National Remote jobs in United States
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Optum ยท 21 hours ago

Associate Tech Support Analyst - National Remote

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$28.27/hr - $50.48/hr
date3+ years exp

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Associate Tech Support Analyst will provide support to Radiology customers by troubleshooting issues on production RIS and PACS radiology systems, while collaborating with internal teams to enhance customer service and operational efficiency.

EducationHealth CareMedicalPharmaceutical
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H1B Sponsor Likelynote

Responsibilities

Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
Contribute to a fast-paced and highly collaborative team-based work environment
Perform scheduled preventative maintenance and systems administration functions
Identify opportunities for further team education and growth
Participate in the creation of training materials
Seek and suggest competence and career development opportunities to current management

Qualification

Tech support experienceTroubleshooting softwareProgramming/scriptingWindows ServersOracle databasesCustomer service experienceProduct knowledgeContinuous learningTeam collaboration

Required

High School Diploma/GED (or higher)
3+ years of experience in a tech support environment diagnosing and troubleshooting software and/or computer systems
1+ years of experience in programming/ scripting/ command line
Ability to work 8:00am - 5:00pm Eastern Time Zone or Central Time Zone
Ability to occasionally work on call and overtime as the business requires

Preferred

Bachelor's Degree in Computer Science/Engineering OR Computer Technology Diploma
Certification (MCSE, A+, etc.)
Experience in a customer service environment

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Company

Optum

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Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
dateFounded in 2011
location
Eden Prairie, Minnesota, USA
people-size10001+ employees
web-link
https://www.optum.com/

H1B Sponsorship

Optum has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)

Funding

Current Stage
Late Stage

Leadership Team

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Daniel Castillo
Chief Executive Officer, Optum Care Delivery
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J
Jay Green
Chief Financial Officer
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Recent News

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2025-11-07
Company data provided by crunchbase