Together Credit Union · 6 days ago
Collector
St. Louis, MO
Full-time
Hybrid
Mid Level
3+ years expTogether Credit Union is seeking a Collector responsible for maintaining a financially sound loan portfolio through early delinquency control. The role involves contacting members with delinquent accounts, securing payments, and providing financial counseling to help resolve account issues.
CreditFinancial ServicesNon Profit
Responsibilities
Interviews members in delinquency to determine reason for delinquency; take appropriate action to resolve the account through extensions, re-aging, consolidation, or other loan workouts options
Receives payments and post amounts paid to member accounts
Counsels members on financial obligations, advises of options, and solicits agreement of payments; skip traces when unable to locate
Negotiates repayment terms and methods using critical thinking and probing questions to overcome objections
Thoroughly document all member communications; ensure required documents are filed to include adverse action forms
Recommends further action such as repossession, legal action, or referral to collection agency
Demonstrates judgment and discretion within the framework of all applicable regulations and policies
Research and analyze data on past due loan accounts, non-sufficient return items, negative share balances, and claims of fraudulent account activity
Cross-sells appropriate products and services to members to help them meet financial needs
Complies with applicable laws and regulations to include the Bank Secrecy Act (BSA), the Patriot Act, and the Office of Foreign Assets Control (OFAC)
Qualification
Required
An equivalent combination of education, training, and experience will be considered
High School Diploma
Three (3) years + of customer service or financial services experience
Preferred
Bachelor's Degree
Three (3) years + of collections experience
Company
Together Credit Union
Together CREDIT UNION is a community-based not-for-profit financial institution.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Lawrence Skube
Chief Financial Officer
Larry Sewell
Vice President, Corporate Partnerships & Advocacy
Recent News
The Business Journals
2024-06-04
St. Louis Post-Dispatch
2023-12-24
2023-12-24
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