Vehlo · 17 hours ago
Customer Success Manager
Houston, TX
Full-time
Onsite
Entry, Mid Level
2+ years expVehlo is a provider of repair shop technology aiming to simplify the customer journey in the auto repair industry. The Customer Success Manager will collaborate with customers to understand their needs, ensure product adoption, and drive customer satisfaction through effective communication and training.
Computer Software
Responsibilities
Collaborate with recently signed customers
Understand customers' needs and goals to achieve their objectives (from the Why Buy)
Become their trusted advisor / consultant
Present the platform to audiences of all sizes both in-person and virtually
Ensure dealerships fully adopt and utilize our suite of products
Deliver additional training onsite/virtual when needed
Analyze dealership data to provide insight into better performance
Monitor health metrics to identify high churn risk (ChurnZero will help facilitate)
Assist in the preparation of scheduled reports
Send monthly communication, utilization, etc
Have daily meaningful contact with customers
Document customer information, activities and interactions within SalesForce/ChurnZero
Drive expansion & upsell opportunities
Respond to customer inquiries via email, phone & texts
Manage customer escalations and facilitate resolution
Provide users with troubleshooting, functionality explanations and best practices
Travel locally (within a radius of 2 hours of your home) and OOM (1 week per month)
Create a partnership across multiple departments, connect with all levels of users and work toward each dealership’s goals
Qualification
Required
2 + years of experience in Customer Success, Account Management, Consulting, or a client-facing role (preferably in SaaS, automotive, or technology solutions)
Proven ability to build and maintain strong customer relationships, acting as a trusted advisor at multiple organizational levels
Excellent presentation skills, with the ability to deliver compelling product demonstrations to audiences of all sizes (both virtually and in person)
Strong analytical skills with the ability to interpret dealership or customer data and translate insights into actionable recommendations
Proficiency with CRM and customer engagement platforms (e.g., Salesforce, ChurnZero, Gainsight, or similar)
Exceptional written and verbal communication skills, with a customer-first approach
Demonstrated success in identifying expansion opportunities and driving revenue growth through upsells and cross-sells
Strong troubleshooting and problem-solving abilities, with the capability to guide customers through product functionality and best practices
Highly organized with strong time-management skills to manage daily customer interactions, reporting, and follow-ups
Ability to manage escalations calmly, professionally, and effectively to ensure customer satisfaction
Proficiency in Microsoft Word and Excel
Willingness to travel locally (within a 2-hour radius) and for out-of-market travel approximately 1 week per month
Ability to travel 1 week per month within assigned territory, and 3 days per week local travel to visit customers
Valid Driver's License Required
Valid Auto Insurance Required
Benefits
Comprehensive benefits package
Opportunity for growth
Opportunity for recognition and rewards
Company
Vehlo
Vehlo solutions unlock potential across vehicle service and repair by giving power back to your people.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michelle Fischer
Chief Executive Officer & Board Member
Brian Wagner
President & Chief Financial Officer
Company data provided by crunchbase