Casella Waste Systems, Inc. · 9 hours ago
Technical Support Specialist
US-VT-Rutland
Full-time
Onsite
New Grad, Entry, Mid, Senior Level
$48K/yr - $60K/yr
0+ years expCasella Waste Systems, Inc. is seeking a Technical Support Specialist to provide technical support and expertise to end users of software and hardware systems. The role involves diagnosing customer needs, resolving technical issues, and ensuring effective communication with users throughout the problem-solving process.
Innovation ManagementRecyclingWaste Management
Responsibilities
Monitors and responds quickly to service requests via phone or email and obtains all necessary information to properly address end users’ inquiry
Completes a log for each service desk phone/email request in the Casella Service Desk application to ensure proper tracking and prioritization
Communicates with end users over the phone to walk them through the problem-solving process
Conducts research to understand, explain and resolve technological issues
Visits employee offices, when necessary, to physically identify issues and monitor and repair computer hardware or software issues
Reaches out to users to follow up after problem has been resolved to ensure all systems and equipment are operating properly
Escalates down system reports or major phishing alerts to Support Services Management immediately for appropriate action
Schedules service requests with necessary vendors and confirms service completion and issue resolution
Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values
Qualification
Required
Bachelor's degree in IT or other related field or the equivalent in years of education and experience
Outstanding relationship management skills
Effective communication skills
Excellent listening skills
Ability to multi-task
Ability to manage multiple inquiries at once
Organized and timely follow-up
Experience diagnosing, researching, and resolving basic technical issues
Patient, analytically minded, team-oriented individual
Outstanding problem-solving skills
Proactivity
Active listening skills
Open to personal and professional training and development
Preferred
Microsoft Certification
Technical level knowledge of MS Windows Desktop OS
Benefits
Medical, Dental, Vision, Life & Disability Insurance
Maternity & Parental Leave
Flexible Spending Accounts
Discounted Stock Program
401K
Employee Awards
Employee Assistance Plan
Wellness Incentive
Tuition Assistance
Career Pathways
More
Company
Casella Waste Systems, Inc.
Casella, headquartered in Rutland, Vermont, is one of the largest recyclers and most experienced fully integrated resource management companies in the Eastern United States.
1001-5000 employees
H1B Sponsorship
Casella Waste Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.08B2025-08-28Post Ipo Debt· $37.5M
2024-11-21Post Ipo Debt· $45M
2024-09-18Post Ipo Equity· $517.5M
Leadership Team
Brad Helgeson
Executive Vice President & Chief Financial Officer
N
Ned Coletta
President
Recent News
2026-01-06
GlobeNewswire
2026-01-05
2025-12-22
Company data provided by crunchbase