LAZ Parking · 22 hours ago
CDL Shuttle Operations Manager - Elizabeth, NJ
Elizabeth, NJ, USA
Full-time
Onsite
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expLAZ Parking is redefining parking management and is seeking a CDL Shuttle Operations Manager. This role is responsible for managing shuttle drivers to ensure effective and safe transportation of passengers to and from the airport terminal and employee parking, while promoting excellent customer service and safety standards.
CommercialCustomer ServiceEventsParkingResidential
No H1B
Responsibilities
Collaboration with regional leadership teams on safety programs for shuttle team
Scheduling and management of payroll budgets
Reliable and punctual attendance is paramount to this position
Works well with others and is a strong team player
Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers
When greeting every passenger and offer to lift and carry baggage onto the shuttle or luggage trailer for storage
Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them
Assist passengers with general information about local area
To work with and without supervision and follow direction of supervisors when requests are made
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
Provide daily transportation for passengers to and from destinations
Perform pre- and post-inspection activities to ensure proper operating conditions, adherence to Company & DOT standards, and compliance with proper safety and maintenance standards
Assist passengers when boarding and exiting the vehicle. Ensure the loading and unloading of passengers to and from destinations, to include operation of specialized equipment for unloading passenger with special needs, (i.e. wheelchair lifts and tie-downs)
Provide customers with a space reminder & educate passengers where to catch the shuttle upon their return to the airport location Inform guests/visitors of parking services and fees, direct and announce them to their intended destination pick up/ drop off points and offer an appropriate closing comment using the loudspeaker
Prepare and submit accident / incident reports in a timely manner
Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms
Exercise care in the handling of funds and reporting of lost articles
Conduct re-fueling activities, to include maintaining assigned fuel usage logs
Comply with Federal DOT requirements, State driving regulations, city and Airport safety rules and procedures
Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc
Use two-way radio to interact and communicate professionally with dispatch office and/or supervisor
Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management in a timely manner
Keep the shuttle bus secure and follow all safety procedures
Maintain alertness and be observant of any activity, both authorized and unauthorized, and take appropriate actions
Adhere to all safety codes and OSHA standards
Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectable manner
Perform other related/ additional duties and tasks as assigned
Qualification
Required
Must have valid Class A License & Passenger Endorsement and have at least 2 years of licensed driving experience
Must have an unexpired Medical Certificate or be able to pass a physical
Must be able to meet the following MVR guidelines
Have a clean driving record (no moving violations in 3 years and no DUI convictions, suspended license, etc.)
No active reckless driving violations (within 3 years)
No active leave the scene, vehicular homicide/assault violations
No more than one 'Minor' violation in a 3 year period (accident, speeding 21+ mph, other moving violations)
Maintain a professional appearance
Reliable transportation to and from work
Ability to communicate professionally by conveying information effectively
Must possess outgoing and enthusiastic personality
Ability to speak, read, and comprehends the English language
Ability to work flexible shifts/ hours (days, evenings, weekends, holidays), including overtime, peak volume periods, vacated shifts
Must be open to feedback, differing opinions and other points of view
Demonstrates a sense of urgency and timeliness
Demonstrate the ability to seek improvement
Excellent teambuilding and interpersonal skills
Ability to work in the elements -- heat, wind, snow, rain, etc
Ability to lift, push and pull at least 50 pounds
Ability to stand, walk and sit for extended periods of time, up to 8 hours a day
Ability to drive continuously in the designated shuttle for a minimum of 2-3 hours
Ability to bend, stoop, squat and lift frequently throughout a shift
Ability to apply pressure to an object with the fingers and palm
Ability to perform functions that require repetitive motions using hands, wrists and arms
Ability to perform functions that require repetitive motions using ankles, knees and hips
Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word
Ability to receive detailed information through oral communication and to make the discriminations in sound
Benefits
401(k) with Employer Match
Medical, dental, vision – 3 plan options!
Growth Opportunities
Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
Paid training
Free company uniform
Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
Smoking Cessation Program
Company
LAZ Parking
A Hartford, Conn.-based provider of parking management services
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Harvest Partners Structured Capital
2015-09-22Private Equity
Leadership Team
Jeff Karp
President & Co-Founder
Jason Bendett
Deputy CFO
Recent News
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