PenFed Credit Union · 6 days ago
Assistant Manager, Financial Center
Washington, DC
Full-time
Onsite
Entry, Mid Level
$24/hr - $27.50/hr
2+ years expPenFed Credit Union is hiring an Assistant Manager, Financial Center to work onsite at their DOE Independence branch. The role involves supporting the Financial Center Manager in achieving goals related to sales productivity, member experience, and operational soundness while providing coaching and development to teammates.
BankingCreditFinanceFinancial ServicesLending
Responsibilities
Co-lead a member-centric environment whereby all teammates are accountable for delivery of exceptional member experience
Provide coaching and assistance to all staff by evaluating key performance measures to identify opportunities for improvement
Support the Financial Center Manager in driving business results
Provide guidance and training to ensure that new products and procedures are both communicated and followed by financial center teammates
Assist members with questions and correspondence from loan applicants regarding pending or approved loans and take appropriate action to include loan disbursement
Counsel members and potential members regarding all types of PenFed loan and share products, policies and procedures and resolves more complex member problems
Maintain a current knowledge of PenFed loan and share products and promote these products to eligible members and potential members
Support the Financial Center Manager in monthly audits and all Financial Center inspections
Communicates with the Financial Center Manager on issues relating to staff and operations
The Financial Center Assistant Manager provides solution recommendations in support of the Financial Center Manager
Serve as Assistant Treasurer within delegated authority limits
Provide co-oversight to production reports to include MRD and nightly branch updates
Supports the Financial Center Manager in scheduling thus ensuring proper Financial Center coverage
Maintain high level of proficiency in running all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc
Actively networks within field of memberships to include local community, military installations, and affiliated partners to grow brand awareness
Provide leadership support to other Financial Centers as designated by the respective Sr. Manager to include working weekends and/or extended hours as required to operate the business
Assist with any internal, external, or Marketing initiatives that support the enhancement of our business
If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents
Qualification
Required
Minimum of two (2) years' experience in a financial institution required
Preferred
Associates Degree or higher in related field preferred
Minimum of one (1) year supervisory experience preferred
Valid Notary Public, preferred
Bilingual-Spanish preferred
Benefits
Comprehensive health, dental, and vision plans
Paid time off
Paid parental leave
Care support
Fitness center access
401(k) match
Employee loan discounts
Fully paid life and disability coverage
Education assistance
Community involvement
Volunteer opportunities
Company
PenFed Credit Union
PenFed Credit Union offers banking services, loans, mortgages, and credit cards to individuals and small businesses.
1001-5000 employees
H1B Sponsorship
PenFed Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (20)
2023 (10)
2022 (21)
2021 (12)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$845.89M2025-09-22Debt Financing· $398.49M
2024-08-29Debt Financing· $447.4M
Leadership Team
Sarah Heintzman
Executive Vice President, CFO
Andrea McCarren
Senior Vice President & Chief Content Officer
Recent News
The Virginian-Pilot
2025-11-05
Company data provided by crunchbase