S.P. Richards · 17 hours ago
Helpdesk Technician I
Atlanta, GA, US
Full-time
Onsite
Entry Level
3+ years expS.P. Richards is seeking a Helpdesk Technician I to serve as a primary customer contact for all internal and external customers. The role involves accurately reporting and resolving Level 1 issues, providing excellent customer service, and managing customer issues to satisfactory resolution.
Wholesale
Responsibilities
Act as a primary customer contact person for all internal and external customers
Accurately report all Information System failures and requests in real time
Accurately resolve all Level 1 issues in a timely fashion
Escalate failures to Level 2 technicians as required in a timely fashion
Meet or exceed all customer requirements pertaining to Information System support
Provide excellent customer service to both internal and external customers
Analyze and prioritize issues to minimize customer “down time” due to computer hardware or software failures
Log all customer issues into the incident management system and manage all issues to satisfactory resolution
Participate in a continuous program of training on software, hardware, systems, etc
Provide functional support for SPR applications
Provide functional support for Microsoft Office
All other duties assigned by the Manager
Qualification
Required
Three to five years Customer Service and/or Customer Contact Center experience
Excellent communications skills
Advanced Computer and Application experience
Competence to understand technical documents and apply technical information to solve problems
Excellent problem-solving ability
Ability to work well under pressure
Capable of sitting in one location for extended periods in front of a computer while using the telephone
Ability to multi-task
Available for occasional travel
Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Proficient in Microsoft Windows 10
Skilled in the basic functions of Microsoft Word, Microsoft Excel, and Microsoft Outlook
Ability to recognize and troubleshoot fundamental network communication issues (Printers and Peripheral hardware)
Company
S.P. Richards
S.P. Richards Company, headquartered in Atlanta, Georgia is one of North America's leading business products wholesalers.
1001-5000 employees
H1B Sponsorship
S.P. Richards has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2023-01-11Acquired
Leadership Team
Joe Rosen
Chief Financial Officer
Christie Pruett
SVP of IT, Chief Information Officer
Company data provided by crunchbase