Senior Collections Specialist jobs in United States
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U.S. AutoForce · 5 days ago

Senior Collections Specialist

positionAppleton, WI
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date3+ years exp

U.S. AutoForce is seeking a Senior Collections Specialist to manage complex accounts and enhance customer relationships within the finance collections department. This role involves training junior specialists, resolving intricate requests, and championing continuous improvement efforts.

AutomotiveConsumer GoodsWholesale
badNo H1Bnote

Responsibilities

Managing a portfolio of complex accounts which includes more robust tasks such as analyzing reports, creating spreadsheets, and operating between multiple systems
Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer
Train and mentor Collection Specialists I and II
Support special projects or handle specialty areas that require advanced technical knowledge
Actively engaged and provide best in class service to our customers nationwide
Use sound judgement when making decisions and thinking through various scenarios
Live our values of High Performance, Caring Relationships, Strategic Foresight, and Entrepreneurial Spirit
Find A Better Way by championing continuous improvement and quality control efforts to identify opportunities to innovate and improve efficiency, accuracy, and standardization
Continuously learn and develop self professionally
Support corporate efforts for safety, government compliance, and all other company policies & procedures
Perform other related duties as required and assigned

Qualification

Problem solvingCommunicationAttention to detailTechnical skillsSoftware proficiency

Required

3-5 years of comparable experience and a strong ability to problem solve
An effective communicator who understands the importance of listening and being empathetic
Strong attention to detail and deadlines
Proficient use of multiple software programs such as Excel, PowerPoint, Word, and related
Possess strong technical skills

Company

U.S. AutoForce

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U.S. AutoForce is a distributor of tires, car parts, and lubricants.
location
Appleton, Wisconsin, USA
people-size1001-5000 employees
web-link
https://www.usautoforce.com

Funding

Current Stage
Late Stage

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