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Vibe Credit Union · 5 days ago

Lead Teller

Clarkston, MI

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Vibe Credit Union is dedicated to elevating community and creating opportunity through inclusivity and professional growth. As a Lead Teller, you will ensure smooth teller operations, manage cash handling, mentor team members, and deliver exceptional member service while driving operational excellence in the branch.

BankingFinancial Services

Growth Opportunities

Responsibilities

Support Teller Operations: Assist the teller team with questions, transaction guidance, and workflow support

Lead Cash Operations: Manage and balance the ATM, vault, cash dispenser, recyclers, and coin machines; ensure internal control compliance and complete required audits

Resolve Issues: Investigate and assist with teller out‑of‑balance situations and provide corrective direction as needed

Serve Members: Deliver excellent service through accurate transactions, product knowledge, and strong relationship‑building

Maintain Security: Ensure the accuracy and security of cash drawers, checks, gift cards, stamps, and other negotiable items

Promote Products: Communicate the benefits of Vibe’s products and services to help meet individual and branch sales goals

Ensure Compliance: Follow BSA, AML, CIP, and CDD procedures consistently

Support the Branch Manager: Provide performance suggestions, coaching insights, and assistance in staff development

Maintain Standards: Complete daily responsibilities, uphold member confidentiality, and ensure a clean, secure workspace

Meet all established sales and service goals