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Lockton · 3 days ago

Senior Account Manager, People Solutions

Washington, DC

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Lockton is a company experiencing double-digit growth in the Northeast. The Senior Account Manager will be responsible for managing client relationships, ensuring compliance, and leading client service initiatives while collaborating with internal teams.

Auto InsuranceInsuranceRisk Management

Responsibilities

Serve as primary project manager of day-to-day issues for clients and lead client service calls Communicate effectively to clients

Hold other team members accountable to update items if they are leading

Ensure updated log is emailed to the client at least 30 minutes prior to call

Empower junior associates to lead calls in place of the SAM as relationship progresses

Oversee compliance and open enrollment communications Ensures client is compliant and does not miss any deadlines

Oversees process to ensure communications team and account managers/analysts are meeting internal and client deadlines

Peer reviews deliverables before delivered to clients

Independently Complete 95% of Client Engagement Workbook Expected to delegate and project manage depending on client dynamic

Complete tasks assigned to both the ‘lead’ and ‘support role’ in the client engagement workbook (expected to be responsible for at least 50% of workbook per client)

Develops strong market understanding and cross apply client experiences

Client Meeting Role Lead meetings (Annual Planning, Renewal Planning, Renewal)

Consult, develop, and present output based on the specific client and established goals

Effectively communicate renewal and marketing results on all lines of coverage to a client

Qualification

Commercial benefits insurancePresentation skillsProject managementMicrosoft Office SuiteNegotiation skillsVerbal communicationWritten communicationInterpersonal skillsOrganizational skills