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EchoStar Corporation · 3 days ago

HR Operations Associate

Englewood, CO

Full-time

Onsite

Entry Level

$20.72/hr - $29.62/hr

1+ years exp

EchoStar is reimagining the future of connectivity, spanning various services including satellite television and 5G wireless. The HR Operations Associate serves as the first point of contact for employees, addressing inquiries and ensuring a positive employee experience through personalized support.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Support team members' various HR inquiries by providing a prompt and concise answer to all inquiries with a “one-touch” resolution

Help guide employees through self-service options via the HRCM tool

Connect with DISH employees by providing an individualized experience based on their unique needs and situations

Be an employee advocate by actively listening to employee concerns, understanding their needs, and ensuring their voices are heard. Raise issues to appropriate internal teams such as HRBPs, Generalists, payroll, and leadership to address and resolve gaps in the employee experience, irrespective of where they occur in the journey

Proactively identify potential issues and work collaboratively with internal teams to develop solutions that improve processes and enhance the employee experience

Listen and identify employee needs by taking a proactive approach to maintain a positive employee experience

Elevate issues when processes don't work as intended, ensuring that they are addressed promptly and effectively

Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets, and chat applications

Assist with daily tasks on a rotational basis or as needed

Be an ambassador for the DISH Way

Qualification

HR operations experienceGoogle Suite proficiencyMicrosoft Excel proficiencyMicrosoft Word proficiencyBilingualCustomer service skillsAnalytical skillsInterpersonal skillsWritten communicationOral communicationOrganizational skillsPresentation skills

Required

1+ years in HR operations, service delivery model, customer service, or employee service center

Read, interpret and explain complex HR Policies including federal, state and local guidelines

Write routine reports and business correspondence

Speak effectively with employees of the organization, whether individually or in groups

Proficiency with the Google Suite, Microsoft Excel and Microsoft Word

Effectively interact with all levels of organizational staff and company personnel

Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, and customer service skills

Meet all of DISH's performance expectations, including but not limited to satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance

Preferred

Associate's Degree or higher preferred; or an equivalent combination of education and experience

Bilingual a plus

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

Flexible time away plan

Company

EchoStar Corporation

Glassdoor3.5

EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980

Englewood, Colorado, USA

10001+ employees