Vital Interaction · 5 days ago
Customer Success Manager – SaaS / Healthcare Technology
United States
Full-time
Remote
Senior Level
5+ years expVital Interaction is a rapidly growing healthcare IT company, transitioning from a bootstrapped startup to a major market player. As a Customer Success Manager, you will manage and nurture relationships with high-value customers, ensuring they receive maximum value from our solutions.
Health CareInformation TechnologySoftware
Responsibilities
Customer Relationship Management: Build and maintain strong, long-term relationships with key stakeholders, including executives
Strategic Planning: Develop and implement success plans aligned with customer business goals
Onboarding & Training: Oversee onboarding for new customers, ensuring smooth adoption of our products
Advocacy & Growth: Champion customer needs internally to drive product improvements
Issue Resolution: Collaborate cross-functionally to resolve customer challenges quickly and effectively
Data Analysis: Monitor customer health, identify opportunities, and measure success using metrics
Mentorship: Share best practices and support the growth of junior CSMs
Project Management: Lead key customer projects to on-time, successful completion
Upselling & Renewals: Identify opportunities, negotiate terms, and ensure mutual satisfaction
Change Management: Help customers navigate product changes with minimal disruption
Qualification
Required
5+ years in customer success, account management, or a related field
3+ years in a senior or lead role
Exceptional interpersonal and communication skills with executives and stakeholders
Strong problem-solving abilities and experience resolving complex issues
Proficiency in data analysis to drive decision-making
Proven project management experience with cross-functional teams
Comfortable explaining technical concepts to non-technical audiences
Highly independent, proactive, and detail-oriented
Skilled at managing multiple priorities simultaneously
Benefits
Comprehensive medical, dental, and vision coverage
Life insurance and short-term disability
401(k) savings plan
Generous PTO, including company-paid holidays and flexible PTO
Company
Vital Interaction
Vital Interaction is a software provider specialized in automating complex communication workflows.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$20MKey Investors
Next Coast VenturesKortschak Investments L.P.
2024-01-30Series A· $15M
2023-02-23Series A· $5M
Leadership Team
Ben Chapman
Chief Executive Officer
Recent News
2024-04-07
Company data provided by crunchbase