Ecommerce Customer Service Coordinator jobs in United States
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RE/DONE · 1 day ago

Ecommerce Customer Service Coordinator

positionLos Angeles, CA
timeFull-time
remoteHybrid
seniorityEntry Level
money$23/hr - $25/hr
date1+ years exp

RE/DONE is seeking an Entry Level Ecommerce Customer Service Coordinator to join our Los Angeles team. This role will focus on providing excellent customer service and support e-commerce operations, working closely with internal partners to enhance the customer experience and manage website activities.

E-CommerceFashion

Responsibilities

Be highly personable and hold conversations with all types of clientele, leaving them with a personalized customer service experience, via email, chat and personal shopping
Troubleshoot and resolve customer issues with orders, exchanges, returns, etc. with grace and efficiency
Develop a strong understanding of product line, constantly leveraging to create up-selling + cross-selling opportunities
Day to Day website support on Shopify+ platform including products, shipping, inventory, returns, and merchandising
Support website product launches as needed
Assist eCommerce Manager with various tasks including but not limited to Site Merchandising, QA web development, and ad hoc report key metrics
Quality Assurance: QA, testing and troubleshoot the onsite buying experience to help uncover onsite bugs or issues
Act as liaison to help resolve customer or merchandise related issues

Qualification

Customer service experienceE-commerce experienceShopifyVerbal communicationWritten communicationMultitaskingTime managementProblem solvingDetail orientedCollaboration

Required

Strong verbal and written skills. Must be comfortable communicating with external and internal clientele via written correspondence
College degree or equivalent vocational education
1+ years of experience in customer service in a like-minded environment
Ability to think outside the box with a keen eye for detail
Excellent time management skills, extremely well organized and adept at prioritizing workloads under pressure
Ability to multitask and self-manage
A high level of integrity in all that you do, in and out of work
Ability to collaborate and comfortable communicating with other teams to find solutions
Detail oriented and organized

Preferred

Fashion or E-Commerce experience recommended
Shopify experience preferred but not required

Company

RE/DONE

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RE/DONE reconstructs Levi’s® vintage jeans into modern fits, giving a sense of uniqueness and rareness to each consumer.
dateFounded in 2014
location
Los Angeles, California, USA
people-size11-50 employees
web-link
https://shopredone.com/

Funding

Current Stage
Early Stage

Leadership Team

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Greg Moss
Chief Operating Officer
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Recent News

WWD
EXCLUSIVE: Re/Done Reimagines Vintage Disney Graphics for Their First Collaboration
2025-10-24
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Meadow Walker and Grace Burns Front Re/Done’s Hollywood Hills Fall 2025 Campaign
2025-09-10
EIN Presswire
Global Upcycled Fashion Market To Reach $11.66 Billion By 2029 With A Growth Rate Of 9.5%
2025-06-12
Company data provided by crunchbase