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Denver Health · 22 hours ago

Enrollment Support Assistant III - M-Th 7:30 PM 6:00 AM (OVERNIGHT)

Denver, CO

Full-time

Onsite

Entry Level

$21.08/hr - $29.51/hr

1+ years exp

Denver Health is an integrated, high-quality academic health care system that is seeking a motivated Enrollment Support Assistant III. The role involves providing support to the Enrollment Services department, including data entry, customer service, and maintaining client correspondence related to medical assistance cases.

Health CareHospitalMedical

Responsibilities

Promotes positive interpersonal relationships with fellow employees, physicians, patients and visitors. Treats all individuals with courtesy, dignity, empathy, and respect; consistently displays courteous and respectful verbal and non-verbal communications. (10%)

Scans all documents received via email, fax, walk-in, and mail into Onbase system. (10%)

Makes outgoing calls to clients to verify addresses. (10%)

Collects case files in response to internal and external audit requests. (10%)

Compiles and completes various reports. (10%)

Research client data in State CBMS system as well as entering case comments. (10%)

Completes all duties and responsibilities in a non-discriminatory manner regardless of age group(s), cultures, religions, gender, race, and sexual orientation of the patients/clients to whom service is being provided. (10%)

Attends all department related meetings, trainings, and coaching. (10%)

Complies with and demonstrates support for the vision, mission, and values of Denver Health. Supports and adheres to the Denver Health Code of Conduct. (10%)

Maintains a professional appearance in accordance with the Denver Health Dress Code policy. (5%)

Maintains regular and predictable attendance in accordance with the Denver Health Attendance policy. (5%)

Qualification

CBMSCustomer service experienceMedicaid programsProficient in Microsoft OfficeAnalytical thinkingBilingual preferredProcess improvementProblem solvingTeamworkAdaptability

Required

High School Diploma or GED Required

1-3 years of experience with customer service Required

Knowledge of medical and/or public assistance programs including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans

Knowledge of the eligibility determination system CBMS

Skilled in analytical thinking, problem solving, and process improvement

Skilled in providing excellent customer service

Ability to communicate orally and in writing in a thorough, clear, and professional manner

Ability to simultaneously coordinate and manage several functions, programs, and tasks in various stages of completion

Ability to consistently implement program, department and organizational policies and procedures

Ability to work well in teams and independently to get projects done, and to work with those at all levels of the organization

Ability to adapt to change

Proficient in Microsoft Word, Excel, and Outlook

Knowledge of CBMS and Epic systems

Preferred

Bilingual preferred

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

Free RTD EcoPass (public transportation)

On-site employee fitness center and wellness classes

Childcare discount programs & exclusive perks on large brands, travel, and more

Tuition reimbursement & assistance

Education & development opportunities including career pathways and coaching

Professional clinical advancement program & shared governance

Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer