Mindlance · 1 month ago
Customer Service Rep. III
United States
Full-time
Remote
Entry, Mid Level
2+ years expMindlance is a leading global life sciences company that delivers answers for crucial health questions. They are seeking an Investigator Support Coordinator responsible for communication and support of investigative sites, managing telephone contacts, and resolving accession holds. The role involves notifying sites of laboratory results, tracking metrics, and ensuring patient safety while adhering to procedures.
Human Resources
Responsibilities
Notifying investigator sites, sponsors, and affiliates of laboratory results, sponsor determined flags, and test cancellations as defined in the Statement of Work (SOW)
Monitoring, tracking, and resolving accession holds and informing the Supervisor and the associated Project Manager of any delays
Updating the database with appropriate information and informing personnel of additional testing needs
Supporting sites and sponsor with project related questions via phone and email
Effective and timely adherence to management communications, meetings, and Standard Operating Procedures (SOP)
Assisting and supporting in the implementation of global processes and procedures
Tracking and reporting metrics as determined by management in the agreed timelines
Documenting all service failures, resolving, and escalating to management when appropriate resolution is incomplete
Acting as a liaison for both internal and external clients
Communicating investigator site needs when new policies or procedures are discussed
Instilling a culture where patient safety is top priority
Promptly addresses patient safety issues and escalates as needed for resolution
Ensuring the investigator’s needs are explored prior to implementation of new processes and procedures
Qualification
Required
High school diploma with 2 years customer service experience over the phone
Customer service skills
Self-motivated with strong verbal skills
Attention to detail and good organizational skills
Ability to handle multiple tasks and multiple distractions while maintaining a professional manner
Adaptability skills
Problem solving skills
Being a team player with an ability to work independently
Fluency in English + Spanish
Preferred
Experience in the pharmaceutical industry is an advantage
Benefits
Great benefits
Global experience
The opportunity to work independently within a team-oriented environment
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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