US Auto Trust ยท 8 hours ago
Fixed Operations Director
Irvine,CA,US
Full-time
Onsite
Director/Executive
$200K/yr - $300K/yr
10+ years expUS Auto Trust is a Premier Luxury Automotive Group that oversees a range of legendary automotive brands. The Fixed Operations Director is responsible for the profitability and operational efficiency of all service and parts departments, working closely with leadership to implement best practices and enhance customer service.
AutomotiveIndustrial Automation
Responsibilities
Provide strategic leadership and direction to Service, Parts, and Collision departments across all dealership locations
Develop and execute standardized operating procedures (SOPs) to ensure consistency and efficiency across all stores
Analyze key performance indicators (KPIs) including labor gross profit, parts sales, absorption rates, technician productivity, and customer retention
Collaborate with dealership General Managers and Fixed Ops Managers to set performance goals and drive accountability
Ensure compliance with manufacturer programs, warranty guidelines, and safety/environmental regulations
Lead recruitment, training, and development initiatives for fixed operations personnel, including technicians, advisors, and managers
Manage vendor relationships and negotiate contracts related to parts procurement, service equipment, and software tools
Oversee customer satisfaction initiatives and implement process improvements to drive CSI and Net Promoter Scores
Monitor market trends and competitor practices to remain ahead of industry changes and innovations
Participate in capital planning for facility upgrades, shop expansions, and equipment investments
Develop and manage the corporate fixed ops budget and forecast performance across stores
Support dealership expansion efforts, including due diligence and integration of acquired stores' fixed ops teams
Qualification
Required
10+ years of progressive experience in automotive fixed operations, with 5+ years in a senior or multi-store management role
Proven ability to manage P&L statements and drive profitability across service and parts departments
Strong analytical skills with a data-driven approach to management
Effective leadership, communication, and team development skills
Experience with DMS platforms (CDK, Reynolds & Reynolds, Dealertrack, etc.) and service scheduling software
Deep knowledge of automotive service processes, warranty administration, and manufacturer compliance
Benefits
Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings with company match.
Company
US Auto Trust
US Auto Trust is an automotive company that offers dealerships of cars of various brands such as jaguar and land rover.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Marlene Hendricks
Chief Customer Experience Officer
Tom Valasek
Chief Marketing Officer
Recent News
Business Wire
2025-08-19
Company data provided by crunchbase