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1st Security Bank of Washington · 2 days ago

Assistant Branch Manager

Port Angeles, WA

Full-time

Onsite

Mid Level

$25/hr - $36.06/hr

3+ years exp

1st Security Bank of Washington is a reputable financial institution known for its commitment to exceptional client service and community involvement. The Assistant Branch Manager is responsible for overseeing branch operations, ensuring compliance with bank policies, and providing leadership and training to staff to enhance customer service and sales performance.

Finance

Culture & Values

Responsibilities

Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

Understands and promotes the Bank’s Customer Service Protocols in daily branch operations

Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures

Ensures the branch receives an annual audit score of 'Satisfactory'

Provides leadership by collaborating with the Branch Manager on providing training and supervision to the Customer Service Representatives and Personal Bankers by scheduling documented weekly coaching sessions with each team member

Assists the Manager in attaining branch goals by coaching employees on their sales and referral activities

Meets weekly with the Branch Manager to discuss retail updates, tasks, and employee status and referral goals

Provides skills training, cross-training for advancement, and supervision to employees by scheduling documented weekly coaching sessions with each team member and utilizing their Branch Development Plan

Provides operational support by communicating, implementing, and monitoring compliance with Bank policies and procedures

Must know the features and benefits of 1st Security’s products and services

Required to be fully knowledgeable and skilled in the areas of teller, vault and safe deposit box to support and back-up the team when needed

Performs Personal Banker functions/duties, including opening new accounts for both consumers and business customers, as needed

Ability to multitask and prioritize job responsibilities, as required, while maintaining organization

Ensures excellent customers service skills are practiced by all staff members

Professional oral and written communication skills and follow-up when corresponding with employees and customers

Ensures sufficient staff coverage to meet customer needs

Primary contact for branch facility issues

Maximizes income and minimizes expense through ongoing improvements of branch procedures and practices

In the absence of the branch manager, is responsible for branch administration and operations including product sales, customer services, security and safety

Researching and problem-solving customer issues or complaints that require a management-level decision

Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity

Travels to assigned 1st Security Bank locations as business needs require

Performs other duties as assigned

Qualification

Banking experienceSupervisory experienceCustomer service skillsMicrosoft OfficeRegulationsMultitaskingCommunication skillsProblem-solving skillsTeam player

Required

High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, including one-year supervisory experience

Ability to demonstrate compliance with all bank regulations that pertain to this position and must be able to keep up to date on regulation changes

Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs

Must be bondable

Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

Understands and promotes the Bank's Customer Service Protocols in daily branch operations

Completes monthly certifications to ensure compliance with current 1st Security Bank policies and procedures

Ensures the branch receives an annual audit score of 'Satisfactory'

Assists the Manager in attaining branch goals by coaching employees on their sales and referral activities

Meets weekly with the Branch Manager to discuss retail updates, tasks, and employee status and referral goals

Provides operational support by communicating, implementing, and monitoring compliance with Bank policies and procedures

Must know the features and benefits of 1st Security's products and services

Required to be fully knowledgeable and skilled in the areas of teller, vault and safe deposit box to support and back-up the team when needed

Performs Personal Banker functions/duties, including opening new accounts for both consumers and business customers, as needed

Ability to multitask and prioritize job responsibilities, as required, while maintaining organization

Ensures excellent customers service skills are practiced by all staff members

Professional oral and written communication skills and follow-up when corresponding with employees and customers

Ensures sufficient staff coverage to meet customer needs

Primary contact for branch facility issues

Maximizes income and minimizes expense through ongoing improvements of branch procedures and practices

In the absence of the branch manager, is responsible for branch administration and operations including product sales, customer services, security and safety

Researching and problem-solving customer issues or complaints that require a management-level decision

Supports management decisions and goals in a positive, professional manner and always represents the bank with a high level of integrity

Travels to assigned 1st Security Bank locations as business needs require

Performs other duties as assigned

Benefits

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long-term disability insurance.

401K matching program.

Paid sick and vacation time.

Company

1st Security Bank of Washington

Headquartered in Mountlake Terrace, Washington, 1st Security Bank has been serving customers in King, Kitsap, Pierce, Lewis, Thurston, Grays Harbor, Snohomish, Clallam and Jefferson counties since 1936.

Founded in 1936

Mountlake Terrace, Washington, USA

201-500 employees