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SeedTrust Escrow · 1 day ago

Product Specialist

United States

Full-time

Remote

Mid Level

$65K/yr - $65K/yr

3+ years exp

SeedTrust is a leading technology-enabled escrow fund manager for egg donation and surrogacy, dedicated to reducing the financial stress of the escrow process for families. The Product Specialist role involves bridging business and technical teams to translate business needs into clear requirements, ensuring effective project coordination and system improvements.

FinanceFinancial ServicesFunding Platform

Responsibilities

Gather business needs and translate them into clear requirements, tickets, and documentation

Communicate across audiences, help technical teams understand the “why,” and business teams understand the “what/how.”

Build simple, structured ways for teams to stay aligned (workflows, specs, notes, decision logs)

Evaluate risks, dependencies, and downstream effects before implementation

Partner with stakeholders to validate assumptions and define expected outcomes and success measures

Act as the primary support contact for Operations on workflows, tools, and product questions

Track issues and enhancement requests from intake through resolution

Test new features and help ensure a smooth user experience

Maintain up-to-date process and product documentation

Keep projects moving: track tasks and tickets, timelines, owners, and action items

Anticipate roadblocks, surface risks early, and drive follow-through

Prepare reports, summaries, and materials for leadership and cross-functional teams

Qualification

Business analysisProject coordinationProduct supportGoogle WorkspaceJiraConfluenceData-driven decision makingDocumentation habitsCommunication skillsCritical thinking