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UG2 · 3 days ago

Account Manager

Sarasota, FL

Full-time

Onsite

Senior Level

5+ years exp

UG2 is a facility services company founded in 2012, headquartered in Boston, Massachusetts. The Custodial Account Manager is responsible for the overall administration of custodial services, ensuring high standards of cleanliness and professionalism while managing a team and overseeing operations.

Facilities Support ServicesFacility ManagementJanitorial ServiceService Industry

Responsibilities

Oversee the operation and maintenance of custodial equipment and supplies, including vacuum cleaners, floor cleaners, and cleaning chemicals; ensure smooth execution of all custodial operations

Ensure the availability of an adequate inventory of supplies required for the operation of the facility

Direct and monitor activities of custodial contractors working within the facility, ensuring that they work in line with the organization's standards and objectives

Maintain comprehensive and up-to-date documentation related to custodial operations for the facility

Supervise and manage a team of custodial staff, including hiring, training, and development

Develop and implement QA/QC processes in line with best custodial practices and regulations

Oversee infrastructure assessments to ensure optimal cleanliness and hygiene

Display exemplary leadership behaviors and uphold the highest safety, quality, and service standards

Deliver and model UG2's commitment to excellent customer service

Develop and implement custodial programs that align with client and customer demands and specifications

Qualification

Custodial managementFloor care knowledgeLeadership skillsCommunication skillsProblem-solving abilityAttention to detailOrganizational skillsAdaptability

Required

Bachelor's degree or an equivalent level of professional education in Facility Management, Business Administration or related field

Minimum of 5-10 years of related experience in custodial management and/or training; or equivalent combination of education and experience

Strong knowledge of floor care

Proven leadership skills with the ability to engage and motivate a large team

Demonstrates high attention to detail and the ability to identify and resolve problems in a timely manner

Excellent communication skills to interact with all levels of management, staff, clients, and customers

Responds promptly to customer needs; meets commitments

Adapts well to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events

Ability to lift up to 50 pounds

Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, walking, bending and repetitive movement