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Blue Shield of California · 14 hours ago

PC Technician Support, Advanced

El Dorado Hills, CA, United States

Full-time

Hybrid

Mid, Senior Level

$32.28/hr - $45.21/hr

3+ years exp

Blue Shield of California is a healthcare organization seeking a Technical Support Specialist to join their Technology Services and Operations team. The role involves providing installation, diagnostic, and problem resolution for PC hardware and software, ensuring high-quality customer service and support for all employees.

Financial ServicesHealth InsuranceNon Profit

No H1B

Responsibilities

Responsible for providing direct installation, diagnostic and problem resolution for all personal computer (PC) hardware, related PC peripheral devices, software, and network services for all BSC employees. Provide guidance and support to team members with the testing, validation and deployment of operating system and application upgrades, patches, etc

Perform workstation provisioning tasks, including installation, configuration, and deployment of Microsoft Windows operating systems. Guide others as to the processes and procedures for workstation provisioning and deployment. Install and configure Microsoft Windows applications using manual, stand-alone and automated methods, and tools (e.g., SCCM, Microsoft Intune/Endpoint Manager, and JAMF)

Ensure that assets laptops, desktops and VDIs are updated in Service Marketplace with correct state

Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access (e.g., RDP), Microsoft SCCM for application installations, Symantec anti-virus and Enterprise Vault clients, Active Directory for domain binding, group memberships and workstation policy configurations

Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity (wired and wireless)

Implement, maintain, and troubleshoot workstation file and folder permissions. Provide input and recommendations for the effective administration and management of workstation file and folder permissions, including Local Administrator Rights

Demonstrate a strong understanding of Microsoft Active Directory components that pertain to Windows workstations (Organizational Units, policies, group memberships, etc.). Provide guidance and recommendations for efficient and effective organization of Active Directory configurations pertaining to end-user workstations

Provide basic to complex support for mobile devices, including mobile device operating system functionality (iOS, Android, Windows Phone) and fundamental mobile device applications

Qualification

Microsoft WindowsActive DirectoryCompTIA A+ certificationMicrosoft OfficeMobile device supportCisco AnyConnectTroubleshooting skillsDocumentation skills

Required

Typically Requires minimum of 3 to 5 years of experience. Vocational or technical education in addition to prior work experience desired

Experience working with Microsoft Client Operating systems Win10 in an operational support/administrative function

Experience working with Microsoft Office applications in an operational support/administrative function in a mid to large organization

Experience supporting Cisco AnyConnect and security products on macOS and Windows like Tanium, Crowd Strike, Symantec Endpoint, Microsoft Defender, Nessus, FireEye, or other industry standard security products

Experience/Exposure to device security policies

Experience in creating accurate and concise support documentation/training manual for support and service desk teams

Experienced or willing to learn custom reporting in JAMF, Microsoft Endpoint Manager and SCCM

Experience troubleshooting & supporting iOS & Android mobile MDM/MAM managed devices in regulated environments

Proficient and knowledgeable in Active Directory and related services such as DNS and DHCP including Group Policy, Kerberos, and LDAP