Ampcus Inc · 3 weeks ago
Service Project Manager (Contract)
Cary, NC
Full-time, Contract
Hybrid
Entry, Mid Level
2+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are seeking a customer-focused, tech-savvy professional to join our team on a temporary basis to drive successful adoption of our customer-facing digital platforms. This role will act as the frontline 'digital concierge' for customers, facilitating their registration and use of our platforms while providing support and training.
Data ManagementInformation Technology
Responsibilities
Proactively reach out to customers (via phone, email, and video calls) who have started but not completed registration on our customer portal or the e-commerce platform
Troubleshoot and resolve registration, login, and browser-related issues in real time
Conduct 1:1 and small-group live demos of our customer portal and the e-commerce platform (via Teams, or similar)
Guide customers through initial setup, account configuration, and first-time part ordering or service requests
Document common obstacles and feedback; collaborate with product, engineering, and support teams to eliminate recurring issues
Create and maintain lightweight self-help resources (short video tutorials, FAQ updates, step-by-step guides) based on real customer pain points
Serve as the 'voice of the customer' for our customer portal during and synching with the team
Track and report key onboarding metrics (registration completion rate, time-to-first-order, demo-to-activation rate, OSAT from supported customers)
Qualification
Required
Entry-level (0–5 years). Training will be provided
Preferably associate or bachelor's degree
Digital skill set (comfortable with technology, online services)
Customer-facing communication (written and verbal)
Ability to lead small product demos
2+ years in customer success, technical support, onboarding, or sales engineering roles (SaaS or e-commerce experience strongly preferred)
Proven ability to explain technical concepts to non-technical users in a clear, patient, and confident manner
Hands-on experience troubleshooting web applications (browsers, cookies, cache, SSO, MFA, permissions, etc.)
Comfortable delivering live product demos and training sessions over video conferencing tools
Excellent written and verbal communication skills — you will write customer emails and lightweight documentation daily
Strong organizational skills and attention to detail; able to manage 20–30 customer interactions per day while maintaining quality
Empathetic problem-solver who genuinely enjoys helping people succeed with new technology
Self-starter who thrives in a fast-moving, ambiguous environment (this is a brand-new platform rollout)
Team player willing to jump on whatever is needed to make the customer experience excellent
Preferred
SAP experience
e-commerce/marketing background
interest in healthcare
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
H1B Sponsorship
Ampcus Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (13)
2023 (7)
2022 (16)
2021 (13)
2020 (18)
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
Company data provided by crunchbase