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Raymour & Flanigan Furniture and Mattresses · 8 hours ago

Customer Service Manager

Garden City South, NY

Full-time

Onsite

Mid Level

3+ years exp

Raymour & Flanigan Furniture and Mattresses is a long-term, privately held company that values its associates and invests in their success. The Customer Service Manager will lead a team to provide exceptional customer service, manage payroll and performance information, and resolve customer issues while fostering a positive shopping experience.

E-CommerceFurnitureRetail

No H1B

Responsibilities

Provide superior customer service in every situation. Go above and beyond advocating for every customer opportunity and request

Successfully lead, build and develop a team for modeling service excellence

Maintain associate payroll, benefit and performance information

Hire, coach, mentor and develop associates

Partner with sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized

Display initiative to succeed in an entrepreneurial culture

Consistently demonstrate professional verbal and written communication, interpersonal and organizational skills

Multi- task within a fast paced service environment

Manage time to ensure completion of daily sales, delivery and inventory reports, cash deposits, and weekly payroll reconciliations

Provide responsive communication of information to Director of Customer Care, associates and customers

Proactively resolve escalated customer issues

Able to identify opportunities and find solutions for continuous improvement

Problem-solve, organize and balance multiple priorities within a fast-paced environment

Maintain composure when handling unexpected challenges and competing demands

Perform additional functions that may be assigned at the discretion of management

Qualification

Management experienceLeadership skillsCustomer servicePC-based applicationsVerbal communicationWritten communicationInterpersonal skillsOrganizational skillsProblem-solving