Apply on Employer Site

City of Houston · 2 days ago

Airport Communications Operator

Houston, TX

Full-time

Onsite

Entry Level

1+ years exp

The City of Houston is seeking an Airport Communications Operator to manage communication systems at the Airport Operations Center. This role involves operating communication equipment, processing emergency and non-emergency calls, and ensuring safety and security protocols are followed at the airport.

HospitalityNon Profit

No H1B

U.S. Citizen Only

Responsibilities

Operates the airport telephone exchange system including the public address system and TDDs

Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies. Maintains daily log of calls

Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries; and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills

Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual. May provide prearrival instructions to calls. Maintains log

Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes

Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport. Notifies appropriate authorities of civil defense alerts

Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks. Updates maintenance tracking system

Performs other job duties as assigned by supervisor

Qualification

Communication equipment operationCCTV experienceNIMS IS-100 certificationNIMS IS-200 certificationTCLEOSE certificationTCOLE certificationA.A.A.E ACE certificationMS Outlook proficiencyMS Office Suite proficiencyCustomer serviceLog maintenanceMulti-screen monitoring

Required

Requires a high school diploma or a GED

One year of experience in a major airport terminal handling a variety of communication activities or in a related major facility handling a variety of communication equipment is required

Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date

Preferred

Preference will be given to applicants with prior experience in a medium to high volume dispatch, communications, or call center preferred

CCTV experience a plus

The ability to monitor multiple screens is highly desirable

A certification in one of the following areas of expertise preferred, NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification

Proficient in MS Outlook preferred

MS Office Suite a plus