Biomerics · 9 hours ago
Customer Support Specialist
Brooklyn Park,MN,US
Full-time
Onsite
Entry, Mid Level
2+ years expBiomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. The Customer Support Specialist position is responsible for all Customer Service functions, ERP report creation, and supporting front desk duties, ensuring customer satisfaction and effective communication with clients.
BiotechnologyHealth CareLaserManufacturingMedical Device
Responsibilities
Respond and/or confirm customer PO’s within 24hrs. Provide quotes, follow-up on quotes and get customer questions answered
Attend weekly planning/scheduling meetings with production support to assure delivery schedules are met and customers are satisfied
Work with Sales team on customer communication and proactively engage customer
Support the development and achievement of KPI’s for Safety, Quality, Cost and Delivery
Support purchasing through PO creation and contact suppliers when necessary
Maintain customer & BAC cross reference part number spreadsheet
Engage customers for quarterly or annual blanket PO’s
Respond to shipping inquiries and answer order status questions
Verify that all customer information is correct on SO’s and ERP
Resolve customer complaints by identifying the problem and help coordinate corrective actions
Become the expert at creating Netsuite reports for BAC
Import data into Excel, create graphs and/or analytics
Provide front desk support when needed
Qualification
Required
High school diploma
Take initiative and create a culture of accountability
Results oriented, strong sense of prioritization and manage with a sense of urgency
Must have strong interpersonal skills and effectively communicate with both internal and external customers
Demonstrated success in conflict management and working in a team environment
Proficiency with data analytics, databases, MS Excel, MS Word, and PowerPoint
Preferred
Knowledge and experience of working with an ISO13485 Quality Management System is a plus
2-5 years of customer service experience in medical device industry preferred
Company
Biomerics
Biomerics is a medical devices company providing polymer solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-05-17Series Unknown
2023-05-17Acquired
Leadership Team
Arun Mohan
Chief Executive Officer
Recent News
Precedence Research
2025-11-07
2025-10-06
Company data provided by crunchbase