Apply on Employer Site

MGM Resorts International · 2 hours ago

Security Training & Development Manager - MGM Northfield Park

Northfield, OH

Full-time

Onsite

Entry, Mid Level

1+ years exp

MGM Resorts International is a leading entertainment and hospitality company, and they are seeking a Security Training & Development Manager to create impactful training programs for their security operations. The role involves overseeing training initiatives, mentoring staff, and collaborating with management to foster a positive security culture.

GamblingHospitalityResorts

Responsibilities

Support the Security Team and assist operations management in identifying training needs and direction

Identify performance trends among security personnel and collaborate with management to address them

Lead the Customer Service vision for the Security Department creatively and innovatively

Act as the voice of the customer, translating their needs into exceptional security service

Provide implementation support for performance monitoring, coaching, and evaluation of security staff

Mentor and coach supervisory staff, promoting their development while fostering a positive image of evolving business practices in security

Develop new training programs and materials as needed, and coordinate training sessions for new and existing personnel

Work with operations management to schedule all training logistics, activities, and trainers

Continually evaluate training program effectiveness to ensure quality and consistency

Collaborate with management to develop and maintain the desired security culture

Serve as the Human Resources and Training contact between the Security Department and MGM Resorts Properties

Act as an information liaison to departments at properties we support

Qualification

Training program developmentPerformance monitoringCustomer service visionCoachingMentoringCollaboration with managementEvaluation of training effectivenessScheduling training logisticsCommunication skills